Remote Bilingual Customer Support Specialist Spanish/English

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is looking for a bilingual Customer Support Representative. The role involves assisting customers with inquiries and technical issues while providing exceptional service. Candidates must be fluent in both Spanish and English, possess at least 1 year of customer service experience, and have a high school diploma or GED. This opportunity offers flexibility with remote work and is ideal for those seeking career growth within the organization.

Benefits

Base salary of $20/hr

Performance-based incentives

Paid training

Employee referral bonus opportunities

Access to health and wellness programs

Mentorship and networking groups

Celebrations supporting diversity, equity, and inclusion

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free home environment for work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

A leading customer service provider in Ontario is looking for a bilingual Customer Support Representative. The role involves assisting customers with inquiries and technical issues while providing exceptional service. Candidates must be fluent in both Spanish and English, possess at least 1 year of customer service experience, and have a high school diploma or GED. This opportunity offers flexibility with remote work and is ideal for those seeking career growth within the organization.