Remote Bilingual Customer Support Rep (Spanish/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking a Customer Support Representative in Canada to provide inbound support and assist customers with technical issues. The ideal candidate will be fluent in both Spanish and English, have at least 1 year of customer service experience, and be able to work from a quiet home environment. This role offers a competitive base salary of $20/hr plus performance incentives and comprehensive benefits, with opportunities for personal and professional development.

Benefits

Base salary of $20/hr

Paid training

Comprehensive benefits (medical, dental, vision)

DailyPay enrollment option

Employee referral bonus opportunities

Opportunities for personal and professional development

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability to meet business needs.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both Spanish and English

Proficiency in fast-paced multi-tasking

Strong computer navigation skills and general PC knowledge

Education

High school diploma or GED

Job description

A customer service company is seeking a Customer Support Representative in Canada to provide inbound support and assist customers with technical issues. The ideal candidate will be fluent in both Spanish and English, have at least 1 year of customer service experience, and be able to work from a quiet home environment. This role offers a competitive base salary of $20/hr plus performance incentives and comprehensive benefits, with opportunities for personal and professional development.