Remote Bilingual Customer Care Pro (EN/FR)

Canon Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading technology company based in Canada is seeking a Bilingual Customer Care Representative. In this role, you will respond to client inquiries and concerns regarding contracts and accounts, ensuring excellent service and quick resolution. Ideal candidates will have strong customer service skills and be bilingual in French and English. This position is fully remote, offering flexibility and a range of employee benefits, including health coverage and professional development programs.

Benefits

Comprehensive health coverage

Life insurance and wellness programs

Tuition Assistance Program

Employee referral program

Employee Appreciation Events

Qualifications

• Experience in customer service or call center roles is essential.
• Must be bilingual in French and English.
• Demonstrated ability to provide exceptional customer service.

Responsibilities

• Respond to inbound calls from clients while maintaining service quality.
• Maintain Customer Care email inboxes, responding within timeframe.
• Update the Customer Care Tracking System for complex cases.
• Perform follow-ups with clients to ensure case resolution.
• Investigate and analyze customer concerns promptly.
• Submit monthly reports as required.

Skills

Customer service / call center experience

Bilingual (French & English)

Exceptional customer service skills

Good organizational skills

Strong time-management techniques

Ability to work under pressure

Team player

Job description

A leading technology company based in Canada is seeking a Bilingual Customer Care Representative. In this role, you will respond to client inquiries and concerns regarding contracts and accounts, ensuring excellent service and quick resolution. Ideal candidates will have strong customer service skills and be bilingual in French and English. This position is fully remote, offering flexibility and a range of employee benefits, including health coverage and professional development programs.