Relationship Manager, Commercial Accounts

RBC; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major Canadian bank is seeking a skilled Relationship Manager for Commercial Accounts in Richmond Hill. This role focuses on providing tailored financial advice to commercial clients. Responsibilities include managing client relationships, ensuring compliance with risk policies, and understanding clients' business objectives through on-site visits. Ideal candidates should be proficient in Mandarin or Cantonese and possess exceptional client service skills, as well as experience with digital banking solutions. Join to enhance the well-being of clients and communities.

Benefits

Comprehensive Total Rewards Program

Opportunity for personal and professional growth

Competitive compensation

Flexible work/life balance

Qualifications

• Excellent client service and relationship management skills.
• Ability to complete needs‑based discovery for commercial clients.
• Experience with emerging communication technologies.

Responsibilities

• Grow and deepen client relationships through tailored financial advice.
• Manage risk and ensure compliance with policies.
• Visit clients on-site to understand their business objectives.

Skills

Proficiency in Mandarin or Cantonese

Client relationship management

Communication

Time management

Organizational skills

Education

University degree in commerce or business administration

Tools

Digital banking applications

Web-based meetings

Job description

Job Description

By joining RBC as a Relationship Manager Commercial Accounts you open the door to an exciting career in Commercial Banking. You will provide business and financial advice and manage a portfolio of commercial clients, supporting them as they grow and manage their enterprises. As an Associate Relationship Manager, you will deliver top-tier financial advice while balancing risk policy to deliver solutions tailored to individual client needs. By identifying opportunities to grow your clients and partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.

What is the opportunity?

As a Relationship Manager Commercial Accounts, you will be a trusted financial advisor to commercial clients, helping them navigate their financial strategy while ensuring compliance with RBC's risk and policy standards.

What will you do?

• Grow and deepen client relationships through delivery of value‑added, tailored financial advice to meet their needs.
• Proactively contact clients, gather insights through discovery, understand their needs and changing circumstances, ensuring ongoing satisfaction with RBC.
• Plan and prioritize client and market activities, find opportunities, and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC.
• Manage risk and exercise due diligence in all banking procedures, developing appropriate action plans in response to concerns or risks.
• Champion digital enablement and be an advocate of RBC mobile and online applications, enabling clients to engage with RBC through their channel of choice.
• Visit clients on-site to gain a thorough understanding of their business objectives and operations.

What do you need to succeed?

Must-have

• Proficiency in Mandarin or Cantonese.
• Experience in exceptional client relationship management and client service.
• Ability to complete needs‑based discovery and solution development to provide commercial clients with advice for their day‑to‑day banking operations.
• Excellent communication, time management, and organizational skills.
• Experience with emerging communications and technology (e.g., web‑based meetings, social media, digital banking, and mobile applications).

Nice-to-have

• Credit skills and knowledge, including understanding of risk assessments, financial analysis, credit structuring, and presentation of banking solutions.
• Familiarity with commercial banking systems.
• Knowledge of a broad array of business and personal financial products and services.
• University degree, ideally in commerce, business administration, or related experience.

What’s in it for you?

We thrive on the challenge to be our best, to think progressively and grow together, delivering trusted advice that helps our clients thrive and communities prosper. We care about each other, reach our potential, make a difference in our communities, and achieve success.

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Opportunity to collaborate with other business segments within the bank.
• Competitive compensation.
• Opportunity to build close relationships, take on challenging work, and pursue personal and professional growth.
• Flexible work/life balance.
• Ability to make a difference and have a lasting impact on your clients’ business and personal life.

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management

Additional Job Details

Address: 260 EAST BEAVER CREEK RD, RICHMOND HILL

City: Richmond Hill

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-08

Application Deadline: 2025-12-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.