Regional Manager (easyfinancial)

goeasy Ltd.; North Bay; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading consumer lending company is seeking a Regional Manager based in Northern Ontario. The successful candidate will oversee 7-10 branches, focusing on delivering exceptional customer service while driving financial results. Key responsibilities include managing district budgets, ensuring associate training, and executing operational standards. Candidates must have strong leadership skills, a secondary school diploma, and a valid driver's license, along with a positive demeanor that fosters an inclusive work environment.

Qualifications

• Strong leadership skills with the motivation to lead by example.
• Professional demeanor that draws in customers and associates.
• Outstanding communication and negotiation skills.

Responsibilities

• Ensure outstanding customer service levels.
• Manage district budget to drive profitability.
• Develop local marketing efforts.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Education

Secondary School Diploma

College or University Diploma in a related discipline

Job description

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, easyfinancial is on a mission to redefine access to credit. Since day one, we’ve been helping Canadians break through financial barriers and take control of their futures. When traditional banks say no, we say there’s another way — offering real solutions, real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today.

We are seeking an individual who will step into a critical leadership role as a Regional Manager. This role is critical to the organization supporting our Northern Ontario easyfinancial team. Direct oversight of 7‑10 branches and 26‑30 employees in the scope of this regional alignment.

The successful Regional Manager must reside within the territory which consists of: North Bay, Sudbury, Sault Ste. Marie, Thunder Bay, Timmins, Hunstville & Pembroke. Frequent travel is required.

What Will You Do As a Regional Manager

Customer Satisfaction

• Ensure outstanding customer service levels are provided to both external and internal customers
• Handle and resolve all customer complaints promptly
• Ensure adherence to customer retention procedures

Associate Development & Retention

• Ensure new associates are efficiently trained
• Ensure associates receive on‑time performance appraisals and corresponding merit and/or promotional increases
• Assist Managers with employee development and with resolving disciplinary issues
• Communicate regularly with management team and ensure compliance with the Workplace Mutual Respect policy
• Work with managers to minimize turnover and make informed hiring decisions
• Partner with HR to execute and support human resources programs through succession planning, employee relations, recruitment, training, and development of associates

Deliver Financial Results

• Manage district budget to drive profitability
• Achieve SOI, net and gross margins, and other revenue percentages to plan
• Control region labour dollars
• Monitor fee income, gain on sale, maintenance charges, promotions, and discounts
• Ensure store managers monitor and make necessary adjustments to the P&L

Grow Revenue Base

• Develop, guide, and monitor local marketing efforts
• Ensure all company referral and incentive programs are in place and properly executed
• Set and communicate regional goals for customer growth
• Monitor and ensure the accurate execution of all company lease‑building programs

Execute Operations Standards

• Monitor month‑to‑month store operations, accounts receivable, and collections in accordance with established policies and procedures
• Set, communicate, and monitor customer retention goals and activities

Asset Protection and Loss Prevention

• Audit locations on a timely basis to ensure compliance and execution of company policies and procedures including prevention, safety, security, marketing/merchandising programs and store appearance
• Maintain and monitor fixed assets to standard
• Recommend potential capital expenditures
• Monitor and ensure compliance to store opening and closing standards
• Ensure compliance with established policies and governmental laws and regulation

What We Are Looking For

• Strong leadership skills, with the motivation and desire to lead by example
• Professional, outgoing, positive, and approachable demeanour that draws in both customers and associates
• Outstanding communication, problem solving, and negotiation skills, and the ability to work well and be resourceful in fast‑paced and demanding situations
• Strong organizational and planning skills in order to meet and exceed set targets
• Experience reading and being responsible for P&Ls and other financial goals and objectives
• Secondary School Diploma is required, while a College or University Diploma in a related discipline is preferred
• Valid driver’s license

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.