Regional Director of Operations - Remote

Compass Group North America; Remote; CAD 100,000 - 140,000; Full time

Job summary

A leading foodservice provider in Canada is looking for a Regional Director to oversee multi-unit operations. The ideal candidate will have over 5 years of experience in senior leadership roles, strong financial management skills, and the ability to effectively manage a diverse team. Responsibilities include ensuring operational compliance, financial forecasting, and client relationship management. The role offers the opportunity to significantly impact service delivery across various sectors.

Qualifications

• 5+ years of experience in multi-unit responsibility or equivalent.
• Experience managing and developing managers in a unionized environment.
• Ability to read and interpret contracts and service level agreements.

Responsibilities

• Oversee direction and coordination of unit operations.
• Manage subordinate supervisors and employee performance.
• Conduct operation audits to ensure compliance with standards.
• Develop and monitor financial forecasts for units.
• Participate in client negotiations and contract documentation.

Skills

Financial management skills

Problem-solving and decision-making

Strong communication skills

Leadership and coaching

Proficient with MS Office

Education

Post-secondary degree or diploma

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine working in a place where thousands of people rely on your team to bring out the best in their day. Join us and know you can make it happen by creating a home away from home for our clients. You can make every day more enjoyable simply by serving a nutritious meal, or ensuring a safe living environment, or creating recreational programs for their down time. No matter what role you play with us, it will be an important one.

Why work with ESS Support Services?

We are a member of Compass Group Canada, the leading foodservice and support services company. We work with clients in the oil and gas, mining, construction, coastal logging, military and defense sectors. Coverage is as diverse as offshore oil rigs in the Gulf of Mexico, to coastal logging camps in B.C., to construction camps in the Alberta Oil Sands. Facilities are located within drill camps, mining camps, construction camps, pipeline camps, oil and gas installations and correctional facilities.

Job Summary

Now, if you were to come on board as our Regional Director, we’d ask you to do the following for us:

• Responsible for the overall direction, coordination, and evaluation of assigned unit(s)
• Establishes and maintains effective client and customer relations; identifies client's needs; communicates unit progress, operations problems, and new Company programs to client
• Manages 6-20 subordinate supervisors and related indirect reports including interviewing, hiring, and training employees; planning, assigning, and directing work; conducting timely and meaningful performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems
• Interprets financial reports for clients and ensures that clients are aware of current applicable government regulations
• Conducts operation audits of regional units to ensure conformance with Company, government and accrediting agency standards and regulations; designs improvements to optimize financial performance and operational productivity; ensures adherence to company purchasing programs
• Observes condition of facility when visiting sites for quality control purposes; investigates complaints regarding unit operation and effects satisfactory solutions
• Develops and monitors development of realistic and accurate unit and district forecasts and ensures that each unit's financial performance meets Company and client expectations
• Conducts and/or monitors customer, client and associate satisfaction surveys
• In conjunction with the Regional Vice President, interprets and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the district
• Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating/leading opening teams
• Conducts client negotiations, renegotiates contracts and coordinates documentation of contract changes
• Ensures consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audits performance appraisals and associates’ files; monitors Diversity action plans
• Participates in the recruitment process for supervisory and area manager positions
• Develops and coaches supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates
• Plans and conducts district meetings, making full use of support staff as needed
• Maintains accurate records and documentation of client and associate meetings, discussions and activities

Think you have what it takes to be our Regional Director?

We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• 5+ years related experience and/or training in multi-unit responsibility, or equivalent combination of education and experience
• 5+ years of senior leadership experience managing, coaching, motivating and developing managers, preferably within a unionized environment
• Post-secondary degree or diploma
• Demonstrated ability to identify and analyze problems, find solutions and make solid decisions
• Proven financial management skills within a multi-million dollar portfolio
• Ability to read and interpret RFPs, contracts and service level agreements
• Strong verbal and written communication skills with the ability to speak effectively before groups of customers or associates, as well as prepare routine reports, presentations and correspondence
• Proficient with MS Office including Word, Excel and PowerPoint

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.