Receptionist, Inforce Administration

HUB International; Richmond Hill; On-site; CAD 45,000 - 50,000; Full time

Job summary

A leading insurance broker is seeking a Reception and Inforce Administrator in Richmond Hill. The role involves providing administrative support, answering calls, greeting visitors, and liaising with clients and advisors. Successful candidates will have strong organizational and communication skills, preferably with experience in the life insurance industry. This position offers competitive compensation, work-life balance, and tailored benefits to support your career growth.

Benefits

Competitive compensation

Flexible work arrangements

Tailored benefits package

Career growth support

Exclusive perks and discounts

Qualifications

• 1 year experience in an administrative function.
• Positive, reliable, and client-focused attitude.
• Experience in the life insurance industry is an asset.

Responsibilities

• Answer and direct incoming calls in a timely manner.
• Greet in-person visitors warmly.
• Engage with clients to manage inquiries.
• Maintain common areas neat and orderly.

Skills

Professional communication skills

Strong organizational skills

Client-focused attitude

Problem-solving skills

Relationship-building skills

Tools

MS Office Suite

Online meeting platforms

Job description

About The Role

The Reception and Inforce Administrator position is responsible for the overall service provided in our Langstaff office. This location has several in‑house advisors and their assistants. The individual who secures this role will be the face and voice of the office, with focus on supporting our advisors and their assistants with their needs. It is also the responsibility of the Receptionist and Inforce Administrator to ensure that the premises remains in peak condition.

What You’ll Do

• Answer and direct incoming calls in a timely and professional manner.
• Greet in‑person visitors in a welcoming, friendly manner.
• Engage with advisors daily, resolve issues, and provide support with inforce policy service needs.
• Engage with clients daily to help guide them to the appropriate party to manage their inquiries.
• Receive and prepare daily courier packages.
• Prepare, deliver, and submit monthly invoices for in‑office expenses.
• Order office supplies and lunches, as needed.
• Book and set up meeting rooms for advisors and internal staff, ensuring the room is tidy and/or clean, and required supplies are available (e.g. water, easels with paper/markers).
• Keep all common areas neat and orderly.
• Liaise with building management, ensuring all facilities management matters are handled (e.g. maintenance, communicating fire drills).
• Various other activities, as assigned.

The Receptionist is also expected to perform Inforce Administrative functions:

• Act as a liaison between policyholders, advisors, and insurance carriers.
• Respond to service inquiries throughout the lifecycle of a life insurance policy.
• Maintain working knowledge of carriers’ inforce‑related processes.
• Provide administrative support and exercise sound judgment when assisting advisors and clients.
• Support various operational and administrative tasks as needed.

What You’ll Need for Success

• 1 year experience working in an administrative function.
• Professional communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to solve problems and provide practical solutions.
• Positive, reliable, and client‑focused attitude.
• Experience in the life insurance industry (asset).
• Proficiency with MS Office Suite and online meeting platforms.
• Strong communication and relationship‑building skills, with the ability to engage both internal and external stakeholders.

About this division

Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top‑tier insurance solutions, cutting‑edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.

What’s in it for you?

Your well‑being is our priority, and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
• Work‑Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
• Tailored Benefits: Access a personalized benefits package, including company‑matched RRSPs, designed to meet your unique needs.
• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
• Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Compensation

The expected salary range for this position is $45,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions.

Work Schedule

Onsite, Monday – Friday.

Why Choose HUB?

When you choose HUB, you’re choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities.

Headquartered in Chicago, Illinois, Hub International Limited is a leading full‑service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

If you’re interested in learning how you can grow your career at HUB, visit our Careers Page to explore our opportunities.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.

Department Office Administration & Clerical – Required Experience: 1–2 years of relevant experience – Required Travel: No Travel Required

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