Receptionist - Edmonton

Coast Claims Insurance Services; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading insurance adjusting firm in Canada is searching for a professional Receptionist to manage front-line administrative support. You will be responsible for handling calls, greeting clients, and ensuring a smooth office operation. Candidates should have experience in similar roles, excellent communication skills, and a detail-oriented mindset. The role offers a benefits package, including medical and dental, and emphasizes a work/life balance in a diverse workplace.

Benefits

Medical benefits

Dental benefits

Vision benefits

6 paid sick days annually

Company matched RRSP

Engagement events

Qualifications

• Experience in the insurance industry or legal assistant is preferred.
• Ability to follow instructions and work independently.
• Confidence in maintaining organized filing systems.

Responsibilities

• Greet and assist clients and visitors in a professional manner.
• Handle incoming phone calls, emails, and inquiries.
• Prepare and type various documents including letters and reports.
• Maintain a tidy and organized reception area.
• Assist with compiling data for internal reports.

Skills

Proven experience as a receptionist

Strong written communication skills

Proficiency with Microsoft Office

Excellent problem-solving skills

Customer-focused mindset

Job description

About Coast Claims

Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we've attracted top‑notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada's fourth‑largest firm. Today we are still employee‑owned, fully independent, and completely committed to providing outstanding service at a fair price.

About The Role

We are looking for a friendly, organized, and professional Receptionist to join our team. In this key front‑line position, you will provide a wide range of administrative and clerical support to help keep our office running smoothly. Responsibilities include managing incoming calls, greeting and assisting visitors, and supporting day‑to‑day operations. Your excellent communication skills and attention to detail will help create a welcoming and efficient environment for both staff and clients.

Key Responsibilities

• Greet and assist clients and visitors in a professional and courteous manner.
• Handle incoming phone calls, emails, and in‑person inquiries, directing them to the appropriate team or department.
• Prepare and type various documents including letters, forms, and reports.
• Receive, sort, and distribute incoming mail and packages.
• Manage outgoing mail, courier shipments, and priority post.
• Maintain a tidy, presentable, and organized reception area at all times.
• Organizing and maintaining physical and digital files and documents, including creating and updating filing systems as needed.
• Assist with compiling data for internal reports when needed.
• Present a positive and professional image of the organization in all interactions.
• Perform other duties relevant to the position as required or assigned.

What You Bring to the Team

• Proven experience as a receptionist, administrative assistant, or in a similar support role; experience in the insurance industry or legal assistant is preferred.
• A solid understanding of general office procedures and daily administrative operations.
• Strong written communication skills with the ability to draft clear, professional correspondence such as memos, letters, and emails.
• The ability to follow instructions and work independently with minimal supervision.
• Experience in ordering office supplies, managing inventory, and ensuring equipment needs are met.
• Proficiency with Microsoft Office and a willingness to learn and adapt to new software systems.
• Confidence in maintaining organized filing systems and managing basic databases.
• Excellent problem‑solving and analytical skills to support efficient office operations.
• Clear and effective communication skills to engage with team members, executives, and clients at all levels.
• A customer‑focused mindset with a friendly, helpful attitude.
• Strong multitasking abilities and attention to detail to manage shifting priorities.
• The highest level of discretion and professionalism when handling sensitive or confidential information.

What Coast Claims Has to Offer

• Benefits packages including medical, dental, and vision.
• Company matched RRSP.
• 6 paid sick days annually.
• Work/life balance.
• Engagement events.
• Office hours are Monday to Friday, 8:30 to 4:30.

Coast Claims prioritizes diversity. We thank all applicants for their interest in this opportunity, and we will only be in direct contact with those applicants who are selected for an interview.