Receptionist

Egton Surgery; Whitby; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local healthcare provider in Whitby is seeking a dedicated Receptionist/Administrator to assist patients, manage appointments, and handle administrative tasks. The role involves ensuring a friendly environment, processing prescriptions, and maintaining patient records. Applicants should have a strong background in customer service and administrative work, alongside a minimum of GCSE in English and Maths. The position offers a supportive team atmosphere focused on quality healthcare delivery.

Qualifications

• Experience of working in a GP practice.
• Experience of working in primary care.
• Administrative experience.

Responsibilities

• Receive and assist patients effectively.
• Process prescriptions as authorized by GPs.
• Provide holiday cover for reception when necessary.
• Manage appointment requests and patient registrations.

Skills

Communication

Organizational skills

Attention to detail

Customer service

Education

GCSE grade A to C in English and Maths

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Have the ability to use own initiative when dealing with patient queries and reporting to line manager where necessary.

To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

To provide holiday cover throughout the year for Reception where necessary.

Job Responsibilities

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Fax and photocopy as requested.
• To recall patients for clinics.
• Providing clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Any other administrative tasks as requested by the Practice Manager.

Reception

• Receiving patients consulting with members of practice team.
• Handing completed repeat prescriptions to patient and checking names and address.

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests.

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of practice area.
• Process repeat prescription request in accordance with practice guidelines.

Telephone

• Have working knowledge of telephone system, during and after hours.

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm.
• Make coffee for doctors
• Any other tasks allocated by managers

Stock Control

• Ordering appropriate quantities of goods via the wholesalers computer link.
• Checking goods as and when they are delivered and recording generic details.
• Returning incorrect goods to the wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• Disposal of returned unused medicines.

About us

We aim to provide the highest standard of healthcare at Esk Valley Medical Practice. The surgery has been looking after families on the North Yorkshire Moors for many years and our emphasis is on family care and continuity. We believe in using the latest available technology and services to provide traditional general practice. There are four doctors over our 2 practice sites and we work as a team with our nursing staff and receptionists.

We use Whitby Hospital to admit patients when appropriate and make full use of the support services located there. Being equidistant between Scarborough and Middlesbrough, we refer patients in either direction at their request.

We like to think of ourselves as approachable so if you wish to discuss any aspect of your healthcare please don't hesitate to speak to either of the doctors, nurses or administrative staff who will all be pleased to help.

We have 1st, 2nd, 3rd, 4th and 5th year medical students attached to the practice. They are here to learn by sitting in on consultations and observing the doctors and nurses. If you do not want medical students present during your consultation, please let the receptionist know.

We also train doctors who are entering general practice as a speciality. They will be attached to the surgery for six months or a year at a time. You may be asked for your permission to have your consultation videoed for teaching purposes. As before, if you do not want this to be done, please feel free to say so.

Experience

• Experience of working in a GP practice
• Experience of working in primary care
• Administrative Experience

Qualifications

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.