Quality Specialist

UniUni; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A North American logistics leader is looking for a passionate professional to join their team in Toronto. The role involves managing quality systems and improving processes across logistics functions. Responsibilities include data analysis, incident management reporting, and training organization. The ideal candidate will have experience in quality management and possess strong communication and leadership abilities. Proficiency in English and Mandarin is required, along with a customer-oriented mindset and excellent teamwork skills.

Qualifications

• Experience in quality management position in related industry.
• Experience of conducting quality improvement projects is a plus.
• Experience in inventory/warehouse/logistics is a plus.
• Good command of written and spoken English and Mandarin.

Responsibilities

• Generate the transit time of shipments and monitor performance.
• Support business process standardization and improvement efforts.
• Generate incident management reports and follow up.
• Maintain and control the QMS Manual.
• Organize QMS training and ensure documentation availability.
• Perform process monitoring and auditing.
• Conduct internal operational investigations.
• Provide backup support for team members when necessary.

Skills

Data Analysis

Communication Skills

Leadership

Problem-solving

Time Management

Organizational Skills

Team Player

Report Writing

Presentation Skills

Customer-oriented

Job description

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.

What you'll do

• Generate the transit time of shipments and monitor the performance
• Support all area functions (Operations, Marketing & Sales, ISP’s etc.) in business process standardization and improvement efforts (support process analysis, process definition, process documentation and implementation)
• Generate the incident management report and follow up
• Maintain and control the QMS Manual
• Responsible for the introduction of QMS to the organization (organize and execute training and ensure training manuals/documents are available)
• Perform process monitoring and auditing (non-financial audits)
• Conduct internal operational exception investigations, including:
• POD/photo verification
• Transit/transfer record verification
• Exception case validation and follow-up
• Take up additional tasks as assigned
• Provide backup support for other team members when necessary

Qualifications

• Experience in quality management position in related industry
• Experience of conducting quality improvement projects on the critical-to-quality issues is a plus
• Experience in inventory/warehouse/logistics is a plus
• Excellent Data Analysis ability
• Excellent communication and interpersonal skills
• Proactive, resourceful, responsible, independent, and assertive
• Good leadership and problem-solving skills
• Good time management and organizational skills
• Customer-oriented
• Good team player
• Good report writing skills
• Good presentation ispreferred
• Good command of written and spoken English, Good command of Mandarin
• Basic geography knowledge
• Customer-oriented
• Good team player

The pay range for this role is: