Quality Assurance Manager & Team Lead - Underwriting

First National Financial LP; Montreal (administrative region); On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent non-bank lender in Canada seeks a Manager and Team Lead, Quality Assurance in Montreal. This role involves leading a team of specialists focused on post-funding review and ensuring quality compliance. The ideal candidate will be bilingual, possess strong people management and analytical skills, and have experience in residential underwriting. A competitive compensation package and a supportive work environment are part of the offer.

Benefits

Competitive compensation package

Comprehensive benefits program

Extensive training programs

Opportunities for community involvement

Qualifications

• Fluent in English and French required for customer interactions.
• Must have experience in residential underwriting practices.
• Proficient with basic PC software.
• Ability to manage high-volume tasks with tight deadlines.

Responsibilities

• Lead a team of Quality Assurance Specialists.
• Conduct timely and efficient Quality Assurance reviews.
• Provide feedback and coaching to team members.
• Manage capacity and delegate tasks to meet targets.

Skills

People management skills

Strong communication skills

Strong analytical skills

Organizational skills

Ability to manage and resolve conflict

Mentoring

Problem solving

Bilingualism (French, English)

Education

Post-secondary education

Tools

Microsoft Office Suite

Job description

A prominent non-bank lender in Canada seeks a Manager and Team Lead, Quality Assurance in Montreal. This role involves leading a team of specialists focused on post-funding review and ensuring quality compliance. The ideal candidate will be bilingual, possess strong people management and analytical skills, and have experience in residential underwriting. A competitive compensation package and a supportive work environment are part of the offer.