Public Library Service Lead - Customer Experience

City of Vancouver - CA; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A public library system is seeking a Library Public Service Assistant II to provide excellent service at service desks, assist patrons, and promote literacy programs. The ideal candidate should have strong customer service and communication skills, be physically capable of handling books and materials, and work well in a team. This part-time position offers $27.04 to $31.66 per hour and requires some library experience. The library values diversity and encourages applications from various backgrounds.

Qualifications

• 1 year of library experience required.
• Completion of relevant commercial or library technician courses.
• Ability to handle a physical workload including lifting.

Responsibilities

• Staff VPL’s service desks, checking in and out items.
• Assist patrons with VPL’s website and applications.
• Provide basic reader’s advisory and direct clerical staff if needed.

Skills

Customer service skills

Diplomacy and empathy

Physical handling of books

Team-building and leadership

Excellent communication skills

Technology familiarity

Education

Completion of Twelfth grade

Job description

A public library system is seeking a Library Public Service Assistant II to provide excellent service at service desks, assist patrons, and promote literacy programs. The ideal candidate should have strong customer service and communication skills, be physically capable of handling books and materials, and work well in a team. This part-time position offers $27.04 to $31.66 per hour and requires some library experience. The library values diversity and encourages applications from various backgrounds.