PT Customer Service Advisor – German Speaking

Ann Pettengell; Central Cambridge; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a native German-speaking Customer Service Advisor for a part-time role in Central Cambridge. The ideal candidate will have customer service experience and the ability to handle inquiries primarily via email. Responsibilities include managing bookings and resolving issues. The position offers a flexible schedule with some remote work.

Qualifications

• Experience in customer service or administrative roles is essential.
• Previous experience in the travel industry is advantageous.
• Self-starter with a positive attitude.

Responsibilities

• Reply to customer enquiries via email.
• Amend bookings and address special requests.
• Proactively deal with customer issues.

Skills

Native German speaker

Fluency in written and spoken English

Customer-focused attitude

Effective communication

Strong attention to detail

Good IT skills (MS Office)

Problem-solving skills

Job description

PT Customer Service Advisor – German Speaking

Please get in touch if you would like to discuss this role.

Our client is seeking to recruit a native German-speaking Customer Service Advisor to join their small team. Candidates will be able to demonstrate previous experience within a customer service/administrative-based role. You will have an excellent customer-focused manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

This is a part-time role, working 20 hours a week. Your working pattern will be 4 hours per 4 days (2 days from home, 2 from the office) plus 4 hours during the weekend anytime from home (preferably 2 hours on Saturday and 2 hours on Sunday).

Key Duties

• Reply to customer enquiries, mainly via email, but also taking some calls (when office based)
• Amend bookings and address/special requests
• Pro-actively deal with any customer issues arising
• Addressing customer complaints, escalating where necessary
• Providing additional support to the team during quieter periods. This can include assisting with translation work

Key Skills and Experience

• Native German speaker (fluency in both written and spoken English and Native Language)
• Demonstrable experience with Customer Service/Administrative based roles
• Previous experience within the Travel industry would be advantageous
• Self-starter, motivated with a positive ‘can-do’ attitude
• Well-organised with the ability to prioritise workload
• Great customer-focused manner, effective communicator
• Strong attention to detail
• Good problem-solving skills
• Good IT skills with competency in MS Office
• Committed and hard-working with a flexible approach

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.

Funding Programmes Coordinator

• £16.38ph
• Location: South Cambridge, hybrid
• Job Type: Temporary

We are looking for a resourceful all-round administrator who has ideally worked in student administrations. You will need to be able to use your own initiative to be able to support a number of studentship trust funds and funding programmes. Role outline: This position includes organising committee meetings, including invites, agendas and papers.

PA to Master

• £15.38ph
• Location: Office based
• Job Type: Temporary

We are looking for a highly organised PA to support a very busy office. This temporary assignment is working for a prestigious institution, in Cambridge City Centre, with parking close by! As the PA, you will provide support to the Master, act as secretary to around three committees, and be a point of contact for committees.