Project Logistics Customer Excellence Specialist - Bilingual ZG-KE

Kuehne + Nagel AS; Montreal; On-site; CAD 75,000 - 90,000; Full time

Job summary

A global logistics leader in Montreal is seeking a Freight Operations Manager to oversee day-to-day operations for industrial customers, ensuring efficient shipment of goods. The ideal candidate will have at least 5 years of experience in freight forwarding, be bilingual in French and English, and possess strong customer service skills. This position offers competitive compensation and medical benefits, with a focus on career growth and a hybrid working environment.

Benefits

Medical/dental benefits

Employee discounts

Tuition reimbursement

Excellent training programs

Qualifications

• 5+ years of experience in Freight forwarding managing Ocean Shipments.
• Familiarity with handling various types of cargo including heavy lift and out-of-gauge shipments.
• Knowledge of relevant regulations and compliance standards.

Responsibilities

• Coordinate movement of goods across various transport modes.
• Ensure accurate and timely documentation for projects and shipments.
• Identify and resolve operational issues effectively.

Skills

Bilingual in French and English

Proficiency in logistics software

Customer service skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree in Business, Logistics, or a related field

Tools

Microsoft Office Suite

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will oversee day-to-day operations for industrial customers of the Project Logistics department. You will also provide operational coordination for turn key EPC projects, project accounts and specialized one off special cargo movements.

How you create impact

• Coordinating the movement of goods, including heavy lift and oversized cargo, via various modes of transport like air and sea
• Providing excellent customer service by answering questions, addressing complaints, and building strong relationships with customers and stakeholders
• Maintaining accurate and up-to-date information in all relevant systems, ensuring data quality, and producing timely documentation to meet project and shipment requirements
• Ensuring the profitability of orders, managing correct invoicing, and adhering to established customer SOPs
• Identifying and resolving issues, taking corrective actions to prevent reoccurrences, and reporting incidents and hazards
• Adhering to company policies, working instructions, and compliance standards, and reporting on operational performance
• Preparing quotations, supporting commercial activities, and actively participating in tender processes
• Fostering strong relationships with customers, suppliers, colleagues, and other stakeholders
• Select and qualify vendors by following all QHSE vendor requirements and processes
• Promote and sell transport insurance to customers when required
• Book supplier invoices and prepare customer invoices and ensure on-time file closure for month end financial ledger closing

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

What we would like you to bring

• Bachelor's degree in Business, Logistics, or a related field
• 5+ years of experience in Freight forwarding managing Ocean Shipments
• Bilingual in French and English is Mandatory
• Proficiency in using logistics software and Microsoft Office Suite
• Proficient in Word, Excel (maintain complex spreadsheets), and PowerPoint
• Familiarity with handling various types of cargo, including heavy lift and out-of-gauge shipments
• Knowledge of relevant regulations and compliance standards

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.