Project Delivery Specialist II HST

PowerToFly; Canada; On-site; CAD 97,000 - 164,000; Full time

Job summary

A leading consulting firm in Canada seeks an individual to play a crucial role within their Customer team, focusing on customer relationship management through innovative strategies. The successful candidate will support operations management practices, engage in project work, and help in eligibility determination for public assistance systems. A Bachelor's degree is required, and candidates should have experience in managing client engagements and benefits calculation. A competitive salary range of approximately $97,875 to $163,125 is available.

Qualifications

• Current state public assistance system experience supporting eligibility and benefits determination.
• Experience supporting State clients in benefits issuance and information management.
• Ability to manage small to mid-size engagements confidently.

Responsibilities

• Support implementation and operations management best practices.
• Contribute to deliverables and review the work of others for quality.
• Demonstrate understanding of client environment and project scope.

Skills

Eligibility determination

Benefits calculation

Case management

Client management

Education

Bachelor's degree

Job description

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

• Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
• Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance
• Contribute to deliverables and review the work of others for quality and accuracy
• Demonstrate an understanding of the client environment and overall project scope

The Team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Qualifications

• Current state public assistance system experience that supports eligibility and benefits determination and case management
• Experience supporting State client(s) in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, and/or information management
• Bachelor's degree
• Ability to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Ability to manage small-mid size engagements or work streams and multiple team members with confidence

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 97,875 to $163,125.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html