Project Coordinator, In-Service Implementation Team - Business Aviation

Bombardier Transportation GmbH; Dorval; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Dorval, Canada, is seeking a Project Coordinator for the In-Service Implementation Team in Business Aviation. The role involves coordinating logistical needs, managing Service Bulletins, and ensuring smooth communication with customers and stakeholders. Candidates should have a minimum of two years in customer service, a bachelor’s degree or equivalent, and should be comfortable in both French and English. Proficiency in Microsoft Suite and SAP is essential for successful application.

Qualifications

• Minimum of two (2) years of experience in Customer Service activities.
• Customer service skills necessary to modify communication and presentations.
• Previous experience in aircraft industry customer service is an asset.

Responsibilities

• Coordinate and plan logistical needs based on maintenance schedules.
• Be the focal point for Service Bulletins and manage special projects.
• Liaise with various stakeholders to ensure timely execution of deliverables.

Skills

Customer service skills

Communication in French

Communication in English

Logistical planning

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Suite applications

SAP

Access database

Job description

Project Coordinator, In-Service Implementation Team - Business Aviation

What are your contributions to the team?

• Coordinate and plan logistical needs in accordance with aircraft maintenance schedules or based on logistic plan agreed upon between Supplier/BA based on established capacity
• Be the focal point for Service Bulletins with dedicated schedules for customers, Continuing Airworthiness Campaigns (CAW), Optional & Recommended Service bulletins as well as manage special projects.
• Liaise with customers, Bombardier Aerospace (BA) Parts Services department, suppliers, partners and BA authorized service centers/facilities to ensure flawless execution and deliverables are met on time per schedule
• Track component, SB penetration rates and incorporation status in the fleet
• Provide internal and external fleet visibility and/or progression upon request
• Seek cross-functional support and swift resolution to in-service customer fielding issues;
• Support program level in-service change management decisions; manage project work-scopes and our customer base
• Consult with the Product Change Management team to drive implementation strategies
• Interface with multiple internal and external groups and represent the Customer Services position.

How to thrive in this role?

• You have a minimum of two (2) years of experience in Customer Service activities.
• You have a bachelor’s degree or equivalent experience.
• You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and/or Suppliers and maintain mutually beneficial customer relations.
• You have previous experience in aircraft industry customer service (asset).
• You have very good knowledge using tools such as Microsoft Suite applications, excel, Outlook, Internet, Access database & SAP.
• You are comfortable communicating in French and English (speaking and writing).