Program Manager

AmerisourceBergen; Alberta; On-site; CAD 90,000 - 115,000; Full time

Job summary

A leading healthcare solutions company located in Alberta, Canada, is seeking a manager to oversee customer service operations and project management. The ideal candidate will hold a minimum university degree in Business Administration or Science, with at least 3 years of experience in the healthcare sector. Responsibilities include monitoring staff, ensuring quality assurance, and managing recruitment. This role offers a competitive salary of up to $114,290 CAD along with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Opportunities for professional development

Support for working families

Qualifications

• At least 3 years in pharmaceutical/biotech or healthcare industries.
• Minimum 2 years of project or program management experience.
• Minimum 2 years of people management experience.

Responsibilities

• Oversee associates to ensure effective customer service.
• Monitor staff performance and make recommendations for training.
• Assist with quality assurance initiatives.
• Manage project-related tasks including client communications.
• Identify recruiting strategies and participate in hiring.

Skills

Customer service management

Project management

People management

Quality assurance

Client management

Education

Minimum University Degree in Business Administration or Science

Job description

Why consider this job opportunity

• Salary up to $114,290 CAD
• Comprehensive benefits package including medical, dental, and vision care
• Support for working families, including backup dependent care and paid parental leave
• Opportunities for professional development and mentorship programs
• Inclusive company culture focused on physical, emotional, financial, and social wellness
• Chance to work in a dynamic environment that impacts the health of individuals and communities

What to Expect

• Oversee associates to ensure effective customer service and proper documentation of requirements
• Monitor staff performance to assess training needs and make recommendations for scheduling
• Assist with quality assurance initiatives and implement operational changes
• Manage project-related tasks including reimbursement programs and client communications
• Identify and implement staff recruiting strategies and participate in the hiring process

What is Required

• Minimum University Degree in Business Administration, Science, or equivalent experience
• At least 3 years of experience in the pharmaceutical/biotech or healthcare-related industries
• Minimum 2 years of project or program management experience
• Minimum 2 years of people management experience
• Advanced knowledge of the pharmaceutical distribution industry

How to Stand Out (Preferred Qualifications)

• Science or healthcare background is an asset
• Experience in reimbursement considered an asset
• RN/RPN designation may be required by specific programs
• Strong client management experience is an asset

#Pharmaceutical #Biotech #ProjectManagement #CareerGrowth #InclusiveCulture

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