Program Director - GFT

RBC; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A major financial institution in Toronto is seeking a seasoned professional to lead IT transformation programs. The role requires over 10 years of experience in managing complex projects, excellent communication skills, and a strong background in IT and financial services. The ideal candidate will drive strategic goals while ensuring superior client relationships and program governance. This position offers a comprehensive rewards program and opportunities for professional development.

Benefits

Comprehensive Total Rewards Program

Opportunities for professional development

Dynamic and high-performing team

Qualifications

• 10 years of experience managing large and complex transformation programs.
• Strong understanding of IT infrastructure and financial services industry.
• Exceptional organizational change management skills.

Responsibilities

• Lead project planning, delivery, and implementation.
• Manage program level communications and stakeholder updates.
• Resolve complex issues and escalate as required.

Skills

Written and oral communication

Project management

Organizational change management

Analytical and planning skills

Education

Undergraduate degree

Job description

Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

What will you do?

• Leads activities on planning, delivery, and implementation to ensure enterprise-wide strategic goals and objectives are accomplished within approved time frames, scope, and budget. Leads team & liaises with RBC business and service partners, including external third-party vendors.
• Provides superior client experience and strengthens relationship within team.
• Establishes, develops, and maintains strong relationships with RBC business, CFO, Capital Markets and T&O partners.
• Seeks input and prepares program roadmap, project, and/or implementation plans aligned with stakeholders’ direction.
• Anticipates and quantifies tactical, operational, and strategic risks applying risk-based approach to forecasting.
• Establishes a process for the identification of issues. Resolves complex issues and escalates to executive/steering committee and manages resolution as required.
• Responsible for the development of program and project metrics including status reporting of KPIs.
• Manages scope using appropriate fact-based metrics/assumptions.
• Manages program level communications including status reports to executive stakeholders.
• Provides senior management with timely updates on operational program risks & issues.
• Manage resource planning and project scheduling and establish policies and procedures that produce high-quality and sustainable results.
• Conducts delivery in accordance with RBC Financial Group’s standard project management discipline, consistently following RBC’s Program Management Framework.
• Champions & operationalizes strong program governance and execution assurance processes.

What do you need to succeed?

Must Have's:

• Undergraduate degree
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project. Demonstrated leadership ability, with at least 10 years of experience managing large and complex transformation programs.
• Demonstrated strategic conceptualization, analytical and planning skills.
• Strong organizational, project management and time management capabilities.
• Expert knowledge of a broad spectrum of IT infrastructure, systems, and services, and a strong understanding of the financial services industry.
• Exceptional organizational change management skills and knowledge of best practices.

Nice to have's:

• Strategic thinker with excellent interpersonal skills to work across functions and businesses.
• Expert knowledge of program and project plan development & management, scheduling methodology, waterfall and iterative methodologies, program and project metrics, analysis, and status reporting.
• Demonstrated skill working effectively with a diverse group of key stakeholders and experience fostering an inclusive environment.

What is in it for you?

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

RBC is an equal opportunity employer and values diversity in the workplace. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.