Program Coordinator

The Salvation Army; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Oakville is seeking a Supervisor to manage program staff and ensure high-quality service for shelter clients. The ideal candidate will have an undergraduate degree and supervisory experience, along with strong leadership and organizational skills. This role involves teamwork and collaboration to meet the needs of marginalized populations in the community.

Benefits

Flexible hours

Professional development opportunities

Health and safety compliance

Qualifications

• 2+ years of supervisory experience in a residential setting.
• Non-violent crisis intervention certification is an asset.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Supervise program staff to ensure service delivery.
• Participate in hiring and orientation of staff.
• Monitor staff communications and reporting.

Skills

Interpersonal skills

Leadership skills

Strong organization skills

Coaching skills

Crisis intervention

Education

Undergraduate degree in a related field

Tools

Microsoft Office

Job description

Overview

Who We Are
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We support people experiencing unemployment, addiction and family challenges and strive to live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose

This position is part of a collaborative management team and provides day-to-day supervision of program staff, ensuring effective teamwork, high standards of work quality and customer service excellence to meet the needs of shelter clients in a housing-focused, holistic manner in accordance with policies and procedures.

Responsibilities

• Serve as a member of the management team as required, particularly regarding day-to-day delivery of services.
• Provide oversight and supervision of Social Service Staff and day-to-day operations in accordance with the mission and values of The Salvation Army.
• Ensure duties assigned are completed in a safe, appropriate, and efficient manner across shifts.
• Participate in hiring, orientation, and evaluation of staff and students as applicable.
• Provide support and supervision during shifts, assist with crisis intervention, conflict diffusion and problem solving to ensure safety of residents and staff; respond to client grievances.
• Schedule staff to ensure coverage for all shifts, including sick relief, holidays and vacation coverage.
• Provide direction and support to social service staff as required.
• Chair daily shift changes to ensure proper information transmission and maintain daily shift change records.
• Monitor and review program staff communication logs to ensure proper documentation and communication between shifts.
• Provide statistical and evaluative information to management when required.
• May provide back-up support or assume functions at the front desk or other program areas as needed.
• Identify staff training requirements and make recommendations regarding staff development for those supervised.

Health and Safety

• Work in compliance with the Ontario Health & Safety Act and Regulations.
• Work in a manner required by the employer and use prescribed safety equipment.
• Follow proper procedures in the event of a workplace injury or illness and conduct incident investigations when required.
• Participate in all health & safety related accidents and injury investigations.

Organizational Responsibilities

• Develop an understanding of The Salvation Army’s Mission in Canada and its implications for position responsibilities.
• Maintain information in confidence as required.
• Be an active, responsible team member in all work groups through which position responsibilities are achieved.
• Represent the organization in a professional and engaging manner.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Lead by example with a positive attitude, strong work ethic and flexibility in the face of change.
• Treat The Salvation Army property with care.
• Participate in supervision and performance appraisal processes and ongoing professional development.
• Ensure staff are aware of emergency procedures and prepared to implement them immediately as necessary.
• Act in the best interest of the employer at all times.

This position description will be reviewed with the employee and supervisor regularly. Amendments can be made at the employer’s discretion.

Working Conditions

• Flexibility in hours and schedule to meet operational needs.
• Mostly regular business hours with some evenings and weekends required.
• Rotational on-call duties.
• This is a management position under the Ontario Employment Standards Act; compensation reflects average minimum weekly hours of 40 per week and does not follow standard ESA hours rules.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner and in accordance with our code of conduct.

Education and Experience Qualifications

• Completed an undergraduate degree in a related field.
• Minimum of two (2) years of related experience, including supervisory experience in a residential setting and work with marginalized clients.
• Non-violent crisis intervention certification and CPR/First Aid certification would be an asset or willingness to obtain.
• Valid Ontario class G driver’s license, own vehicle and insurance; provide a current driver’s abstract satisfactory to the Salvation Army if requested.
• Alternative combinations of education and experience may be considered.

Experience and Skills

• Working knowledge of issues pertaining to homeless individuals and the homeless information system.
• Experience in non-profit and unionized environments is an asset.
• Ability to work with diverse populations in a respectful, non-judgmental manner and link clients with community resources.
• Strong interpersonal, leadership and coaching skills; ability to work independently and as part of a team.
• Strong organization, planning and computer skills (Microsoft Office), with excellent oral and written communication.
• Self-motivated, disciplined, and able to manage multiple tasks and deadlines.
• Ability to undergo required screening and background checks, including vulnerable sector checks, to the Salvation Army’s satisfaction.
• Ability and willingness to support the mission and purpose of The Salvation Army in Canada and its implications for position responsibilities.

Compensation

The target hiring range for this position is $15.80 to $19.48 per hour, with a maximum of $27.50 per hour. Placement within the range will reflect market conditions, internal equity, and candidate experience, skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will discuss this with you.