Production Support Analyst – Service Integration

United Software Group Inc.; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading software solutions provider in Canada is looking for an experienced Application Support professional. You will provide production support for service integration and ensure high system availability through preventive health checks. The ideal candidate has over 3 years of experience in Application Support roles and expertise in Java, HTTP methods, and scripting languages. Join a culture that fosters growth and innovation.

Benefits

Career advancement opportunities

Engaging work environment

Innovative technology projects

Qualifications

• Minimum of 3 years of experience in Application Support (L2/L3) roles.
• Strong technical expertise in Java, HTTP methods, and web services.
• Hands-on scripting experience in Python, Bash, or Perl.

Responsibilities

• Provide production support for service integration and related applications.
• Handle incident management and change management with timely resolutions.
• Design and implement preventive health checks for high system availability.

Skills

Java

HTTP methods

Linux/Unix

Scripting in Python

SQL

Job description

Overview

Employer Industry: Hospitality Technology

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Engaging work environment that values cross-team collaboration
• Chance to play a crucial role in ensuring system stability and performance
• Involvement in innovative service integration initiatives
• Opportunity to work with cutting-edge technologies like AWS and API management

Responsibilities

• Provide production support for service integration and related applications
• Handle incident management, service requests, and change management with timely resolutions
• Design and implement preventive health checks and monitoring tools for high system availability
• Troubleshoot and resolve complex development and integration issues in production
• Maintain documentation according to internal standards and participate in maintenance and deployment activities

Qualifications

• Minimum of 3 years of experience in Application Support (L2/L3) roles
• Strong technical expertise in Java, HTTP methods, and web services
• Solid understanding of Linux/Unix operating systems
• Hands-on scripting experience in Python, Bash, or Perl
• Proficient in writing and debugging SQL queries with experience in at least one RDBMS

Preferred Qualifications

• Experience working in high-availability enterprise environments
• Knowledge of CI/CD pipelines and DevOps practices
• Exposure to cloud-native monitoring and alerting practices

#HospitalityTechnology #ApplicationSupport #CareerOpportunity #CrossTeamCollaboration #InnovativeSolutions

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