Production Support Analyst

RBC; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Vancouver is seeking a highly motivated Production Support Analyst. The role involves coordinating production support activities for all major systems, ensuring the integrity of computer-generated data, and monitoring JCL Batch job executions. Ideal candidates will have strong SQL and Unix skills, excellent communication abilities, and experience with incident management lifecycles. Join a dynamic team and contribute to innovative IT solutions that impact clients across various financial sectors.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Flexible work/life balance options

World-class training program

Qualifications

• Experience delivering operations with a business-focused approach.
• Willingness to work in a dynamic and collaborative environment.
• Familiarity with the ITIL Framework.

Responsibilities

• Monitor and investigate JCL Batch job executions.
• Ensure timely resolutions to maintain smooth operations.
• Contribute to job scheduling and report distribution.

Skills

SQL

Unix environments

Excellent communication skills

Incident management

Problem management

Tools

ServiceNow

Dynatrace

Prometheus

Grafana

Zabbix

ELK

Splunk

Job description

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. Applies complete knowledge, skills, and practices to perform assignments.

What will you do?

• Monitor and investigate JCL Batch job executions, troubleshoot failures, and ensure timely resolutions to maintain smooth operations.
• Ensuring the documentation and tracking of all shift’s turnover issues.
• Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
• Monitoring the library to ensure that the proper generation of data files are available for production runs and tracks resolution.

Must-have

• Willing to take a business focused, holistic approach to delivering operations
• Excellent communication skills (written and verbal)
• Displays a sense of ownership and exhibits flexibility, resilience, camaraderie, and resourcefulness
• Experience with the incident and problem management lifecycles
• Experience with SQL & Unix environments

Nice-to-have

• ITIL Framework
• Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc.
• IT Systems Operations Experience
• Working experience with ServiceNow or comparable IT Service Management toolsets

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• A world-class training program in financial services
• Flexible work/life balance options

#LI-POST

#TECHPJ

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address: 745 THURLOW ST:VANCOUVER

City: Vancouver

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-01-16

Application Deadline: 2026-02-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.