Production Support Analyst

onepoint; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A digital transformation firm located in Montreal is seeking a skilled Technical Support Specialist to provide technical and functional support for applications. The candidate will set up monitoring systems, manage incidents, and contribute to process improvements. Successful candidates will possess experience with Ansible, Gitlab CI, and providing 24/7 support for critical servers. Excellent communication skills in English are required as the role involves client interaction outside Quebec.

Benefits

3 weeks’ vacation starting in the first year

Comprehensive group insurance plan

Employer contributions to a group RRSP

Flexible work arrangements

Annual tech equipment allowance

Career growth opportunities

Qualifications

• Experience providing 24/7 support for critical servers.
• Proficiency in ITIL methodology for operations.
• Self-starter with strong problem-solving skills.

Responsibilities

• Provide technical and functional support.
• Set up monitoring and track application components.
• Create and deploy updates for obsolescence and patches.

Skills

Ansible

Gitlab CI

Shell scripting

Dynatrace

Windows server administration

Kubernetes

Tools

ServiceNow

Autosys

CFT

Job description

About Onepoint
Onepoint is a key architect behind the major transformations of businesses and public sector organizations.
We support our clients from strategy through to technological implementation—always aiming to think beyond the obvious. We are committed to principles of Economic, Social, Environmental, and Technological Responsibility (RESET), with the goal of creating new ways of working, new business models, and smart, forward-thinking environments.

Over the past 20 years, we’ve grown into a leading player in digital transformation, with more than 3,500 employees across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Look For
COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE
These are the values that unite our people at Onepoint.
We work with passionate individuals who are eager to share their expertise within open, collaborative teams. They show initiative, challenge themselves, and grow through continuous learning.
At the heart of Onepoint are genuine human connections and a deep respect for our environment. We strive for excellence and believe in bringing our best to every client.

Responsibilities

• Provide technical and functional support: Provide technical and functional support, Manage incidents within the defined scope, Ensure that problems are resolved;

• Set up monitoring and track the technical and functional components of the application: Set up systems and parameters for monitoring the scope, Monitor the proper execution of processes according to the production plan, Verify the functional and technical quality of interfaces/transfers between applications, Monitor the status of the application's technical components, Ensure that the application meets its functional requirements and works as expected, Verify the proper functioning of application backups and restores;

• Orchestrate and manage the various versions within your scope;

• Create and enrich application documentation;

• Maintain operational procedures;

• Create automations through Gitlab, Ansible, DAIR;

• Create and deploy updates for obsolescence and patches;

• Contribute to processes related to the activity, observe requirements, and perform necessary remediation;

• Contribute to the construction of production dashboards and perform defined actions to improve the service;

• Participate in continuous improvement actions.

Qualifications

• Proven experience with these technologies: Configuration management tools: Ansible, Gitlab CI, DAIR, Scripts: Shell, Monitoring: Dynatrace, Autosys, CFT;
• Proficiency in ITIL methodology for operations with strong analytical skills and proven professional experience;
• Operational excellence in Redhat Linux and Windows server administration;
• Remediation of vulnerabilities on Linux and Windows servers;
• Knowledge of configuration management, monitoring, and continuous integration tools on UNIX and Windows platforms; configuration of Ansible tools;
• Automation of deployment, customization, updates, and monitoring via DevOps tools;
• Experience providing 24/7 support for critical servers, including availability, performance, monitoring, incident response, preparedness, change management, and capacity management;
• Experience with the ServiceNow ticket management tool;
• Self-starter with a proactive approach and problem-solving skills, able to work on multiple projects simultaneously and meet tight deadlines;
• Experience with Kubernetes and containers;

Excellent communication skills in English. English is required as the position involves communicating with clients outside Quebec.

Only candidates legally authorized to work for any employer in Canada will be considered.

Why Join Onepoint?

• A minimum of 3 weeks’ vacation starting in your first year
• Comprehensive group insurance plan with generous employer contributions
• Employer contributions to a group RRSP
• Flexible work arrangements: hybrid, remote, or in-office
• A welcoming, modern office space with fresh fruit, coffee, beverages, occasional team lunches, and more
• Annual tech equipment allowance
• Flexible schedules and a balanced work environment
• Career growth opportunities, including training, certifications, online or in-person learning, and access to the Onepoint Academy
• A global network of experts who love sharing knowledge
• A people-centred culture focused on individual growth and a strong sense of belonging