Production Coordinator

CSN Collision; Kawartha Lakes; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading collision repair company in Ontario is looking for a Production Coordinator to manage the repair process from start to finish. In this role, you will ensure efficient repairs and prioritize safety while collaborating with all departments. Applicants should have 2-3 years in the automotive sector, a valid Class 5 driver's license, and strong customer service skills. This position offers robust professional growth opportunities and an inclusive work environment.

Benefits

Equal opportunity employer

Inclusive environment

Qualifications

• Up-to-date compliance training (AODA, WHMIS, Workplace Violence, Harassment, PIPEDA).
• Knowledge of health and safety guidelines.
• Understand the repair process flow.

Responsibilities

• Coordinate repairs from start to finish.
• Maintain a sense of urgency regarding target completion.
• Conduct production meetings to guide repair flow.

Skills

Proficient with Mitchell Connect

Deep knowledge of OEM procedures

Excellent customer service skills

Proficiency in Microsoft Office

Education

2-3 years experience in automotive or collision repair industry

Valid Class 5 driver’s license

ICAR training

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair with over 400 collision repair centres across Canada, USA, and Italy.

Summary

The role of the Production Coordinator is to manage the repair process from key to key. You will work with all departments within the collision facility to facilitate efficient repairs. Your main goal is to ensure a safe, efficient, and high-quality finished product.

Primary Objectives of the Role

1. Coordinate repairs from start to finish.
2. Maintain a sense of urgency regarding target completion.
3. Adapt to changing priorities and moving targets.
4. Keep technician staff efficient, track efficiencies, and allocate work to maximize throughput.
5. Ensure technicians have what they need to proceed with repairs.
6. Plan scheduled repairs proactively, having parts staged and paint codes/variants ready.
7. Collaborate with all departments for smooth repair flow.
8. Understand performance KPIs (Touch Time, Cycle Time).
9. Focus on process improvements to eliminate bottlenecks.
10. Conduct production or pitch meetings to set expectations and guide repair flow and targets.
11. Prioritize repairs to meet shop targets.
12. Assist with supplements as per shop policies.
13. Research repairs against OEM procedures and ensure technicians have proper documentation.
14. Hold production/pitch meetings with front-end staff to review WIP and communicate delays or progress to insurers and customers.
15. Engage estimators with the technical team to improve estimating skills.
16. Monitor shop safety and ensure health and safety guidelines are followed.
17. Maintain shop cleanliness and proper disposal of hazardous materials.
18. Perform quality control across all repair stages to ensure repairs meet estimates.
19. Participate in scheduling to balance workload efficiently.
20. Ensure vehicles are stored safely, covered, and locked as required.
21. Arrange sublets such as calibrations, tinting, PDR, wheels, alignments, and film applications.
22. Identify opportunities for advanced repair planning (ARP).

Requirements

Technical Knowledge:

• Proficient with Mitchell Connect and Audatex software.
• Understand the repair process flow.
• Deep knowledge of OEM procedures.
• Knowledge of health and safety guidelines.

Qualifications and Experience:

• Up-to-date compliance training (AODA, WHMIS, Workplace Violence, Harassment, PIPEDA).
• 2-3 years experience in automotive or collision repair industry.
• Valid Class 5 driver’s license.
• Knowledge of insurance DRP practices.
• ICAR training (specify type) is an asset.
• Proficiency in Microsoft Office and relevant software.
• Professional appearance and excellent customer service skills.
• Experience with advanced repair planning systems.

Benefits

CSN is an equal opportunity employer. We value diversity and are committed to an inclusive environment. We provide accommodations during the recruitment process as needed.

Note: This job description may evolve as CSN continues to grow. By applying, you join our talent community for future opportunities. We appreciate your interest and look forward to potentially working together.