Product Verification Technologist

Ciena; Ottawa; On-site; CAD 59,000 - 95,000; Full time

Job summary

A leading technology firm in Ottawa is seeking an experienced professional for an R&D customer support role. The successful candidate will resolve laboratory issues, plan products for releases, and maintain testing environments. Candidates should possess hands-on knowledge of lab settings and at least 3 years of relevant experience. This position offers a competitive pay range of $59,100 to $94,300 annually along with a comprehensive benefits package including medical, dental, and a 401(K) plan.

Benefits

Comprehensive benefits package

401(K) matching

Employee Stock Purchase Program

Paid vacation and sick leave

Qualifications

• Minimum of 3+ years of experience in an R&D customer support organization.
• Hands‑on knowledge of R&D lab environments.
• College Diploma in a relevant field or equivalent work experience.

Responsibilities

• Resolve PV lab-related issues raised by the PV user community.
• Plan captives for Major and Minor product releases.
• Build and configure captive hardware systems for testing.
• Participate in product testing, analyze results, investigate, and resolve system issues.
• Maintain and audit verification captive environments.
• Provide guidance to PV staff on best practices.

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena Corporation is a global leader in network strategy and technology, committed to translating cutting-edge solutions into unparalleled value. Our mission is to provide an experience as rewarding as our outcomes, forming the backbone of the world's most sophisticated service provider, enterprise, government, and research networks. Recognized for our outstanding workplace culture, we invite you to be part of a team that thrives on innovation, collaboration, and excellence.

How You Will Contribute

• Resolve PV lab-related issues raised by the PV user community to ensure seamless operations.
• Plan captives for Major and Minor product releases, optimizing resource allocation to meet project demands.
• Build and configure captive hardware systems for testing.
• Participate in product testing, analyze results, investigate, and resolve system issues effectively.
• Maintain and audit verification captive environments to minimize idle equipment and maximize efficiency.
• Provide guidance to PV staff on best practices to enhance user experience and productivity.

The Must Haves

• Minimum of 3+ years of experience in an R&D customer support organization.
• Hands‑on knowledge of R&D lab environments.
• College Diploma in a relevant field or equivalent work experience.

Nice to Haves

• A curious mindset, self‑motivation, and strong problem‑solving skills.
• Proficiency in computer applications.
• Familiarity with optical transport technology and test equipment.
• Interest in exploring and mastering new technologies.
• Exceptional verbal and written communication skills.
• Strong organizational skills to manage time, resources, and priorities effectively.
• Comfort in both collaborative team settings and independent work environments.

Pay Range

The annual pay range for this position is $59, 100 - $94, 300

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non‑Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company‑paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.