Product Support Engineer

Metso Outotec; Burlington; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

A leading sustainable technology company seeks a Product Support Engineer in Burlington, Ontario. The role involves coordinating Mill Lining design, acting as the main point of contact for customers while providing innovative solutions. Applicants should have a Bachelor's degree in Mechanical Engineering and 3-5 years of experience in product support, with strong problem-solving and communication skills. This position allows for flexible working arrangements and includes travel to customer sites.

Benefits

Generous benefits plan

Flexible working environment

Ongoing learning opportunities

Qualifications

• Minimum 3-5 years of relevant experience in product support.
• Deep understanding of grinding processes and mill operations.
• Strong communication skills with fluency in English.

Responsibilities

• Serve as the primary point of contact for customers and internal teams.
• Develop tailored Mill Lining solutions and maintain stakeholder communication.
• Execute strategic initiatives to expand Mill Lining business.

Skills

Team collaboration

Problem-solving

Customer communication

Technical knowledge of grinding processes

Education

Bachelor’s degree in Mechanical Engineering or equivalent

Tools

Autodesk AutoCAD

Inventor

Job description

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 02/27/2026

Introduction

We are seeking a Product Support Engineer to join our NCA Optimized Mill Lining team. You will be responsible for coordinating Mill Lining design and application support. Your role plays a crucial part in being the main point of contact between the market area customers and business line. The product support engineer will need to be creative to work through complex problems to meet competing customer objectives, contract obligations, manufacturing challenges, and tight schedules. In this position you will report to the Mill Lining Product Support Manager for NCA.

This position is mainly located at Metso’s Burlington, ON, Montreal, QC or Sudbury, ON office but we are happy to offer flexible working arrangements. There is also a 30% travel requirement for the role, in which you will be expected to visit customer sites.

Team you belong to

You will join a team of detailed individuals dedicated to providing Optimized support, coordinating solutions, and driving new Mill Lining opportunities. We work closely with customers, local market area, order entry project teams, and engineering. Our team culture is all about finding creative solutions and guiding strategies. The members in our team are located in Irapuato, Mexico & York, PA & Sudbury, Ontario.

What you’ll do

• Serve as the primary point of contact for customers and internal teams, ensuring a seamless connection between client needs and business solutions.
• Develop and propose tailored Mill Lining solutions, driving innovation and customer satisfaction.
• Lead the execution of strategic initiatives to expand our Mill Lining business in the region.
• Work on complex optimization projects, coordinating global expert teams to deliver solutions that meet tight deadlines and exceed expectations.
• Guide the opportunity strategy and maintain strong communication with all key stakeholders.
• Take a proactive role in identifying and developing new business opportunities, creating winning solution plans.
• Drive long‑term growth with existing customers through trust, performance, and value‑added services.
• Provide technical and commercial support for sales contracts, ensuring we meet both customer and business needs.

Who you are

• A Bachelor’s degree in Mechanical Engineering or an equivalent field is required.
• A minimum of 3‑5 years of relevant industry experience, ideally working with wear lining products or in product support roles.
• Deep understanding of grinding processes and mill operations, with a strong technical background.
• Experience with 2D/3D design software is required. Applications such as Autodesk AutoCAD or Inventor is a plus.
• Strong communication skills and fluency in English; knowledge of Canadian French is an added advantage.
• Willing and able to travel both locally and internationally.

What's in it for you

• An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety – Benefit from occupational healthcare, generous benefits plan, healthy living rewards.
• Compensation and rewards – Global incentive program tied to business and performance targets.
• Hybrid working possibilities – While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click “Apply now” to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

This role comes with some physical work requirements connected to working at mine sites.

How to join – Working at Metso – About Metso – Diversity and Inclusion – Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.