Product Support Associate (5502)

Broan, Inc.; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A residential ventilation company is seeking a Product Support Associate to assist customers with technical needs for Broan-Nutone products. This hybrid role requires fluency in English and French-Canadian and strong customer service skills. Responsibilities include resolving technical issues primarily via phone, developing product knowledge, and approving warranty shipments. Exceptional benefits and a competitive pay structure are provided, ensuring financial stability for employees.

Benefits

Health insurance

Dental insurance

Vision insurance

Company paid life insurance

Disability insurance

Retirement plans

Paid time off

Wellness program

Education assistance

Maternity/paternity leave

Employee assistance programs

Qualifications

• Associate degree in electrical or mechanical field preferred.
• Experience with electro-mechanical troubleshooting.
• Strong customer service and problem-solving abilities.

Responsibilities

• Assist customers with technical needs for Broan-Nutone products.
• Resolve technical issues primarily via phone.
• Develop strong product knowledge through hands-on experience.

Skills

Customer service skills

Problem-solving skills

Fluent in English and French-Canadian

Technical knowledge

Education

Associate’s degree in electrical or mechanical field

Tools

Microsoft Office

CRM system (Salesforce preferred)

Job description

Requisition Number: PRODU005502

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• Posted : December 16, 2025
• Full-Time
• Hybrid

Locations

Broan-NuTone leads the residential ventilation industry in North America with our innovative products, fulfilling our mission to improve people’s lives through better air. We are present in more than 110 million homes in North America and are proud to move almost 13 trillion cubic feet of fresh air per year. Our 2,000+ entrepreneurs operate in four countries and our quality products are made by five manufacturing facilities we own and by trusted supply partners. Our leading brands include Broan, NuTone, Zephyr, Best, Venmar, and vanEE.

At Broan-NuTone we are all about growth, so we have a one-page Growth Agenda that serves as our true north at all levels in the organization. Founded in 1932, Broan-NuTone is the largest company in Madison Air, one of the world’s largest privately held companies with 8,000 entrepreneurs, $10 billion in enterprise value, and 42 manufacturing facilities in 11 countries around the world. Madison Air’s mission to make the world safer, healthier, and more productive through the transformative power of air brings us all together. We are also passionate about the safety of our entrepreneurs, a culture that promotes safety, innovation, growth, a bias for action, and building trust.

Please note - Associate must be bi-lingual, fluent English and French-Canadian speaking and writing skills.

Job Summary:

The Product Support Associate will assist customers with a high degree of professionalism to resolve all their technical needs with our products. This role will use their expertise and apply this to Broan-Nutone products to address issues related to product suitability and performance, installation, warranty repair, and troubleshooting as they continue to learn from their peers and department leaders.

Job Responsibilities:

• Associate must be fluent bi-lingual, English and French-Canadian speaking and writing skills.
• Observe and learn to deliver superior customer experience by assisting customers in diagnosing and resolving any technical issues related to our products. Communication with customers will be primarily via phone, with some interactions using other technology and mail.
• Develop strong product knowledge and awareness of technical issues with products through hands on experience in returned goods processing in the plant.
• Approve, to authorized level, warranty shipments and field work.
• Recruit and maintain service agencies.
• Partner with design team to participate in new product review as requested.

Job Requirements:

• Associate’s degree in an electrical or mechanical field is preferred, or relevant work experience.
• Experience dealing with electro-mechanical troubleshooting or construction/remodeling trades, performing installations, training, or service.
• Understanding of electrical and mechanical codes and industry standards.
• Strong customer service and problem-solving skills.
• Proficient with Microsoft Office software (Word, Excel). Experience using a CRM system; Salesforce is preferred.
• Experience with wireless technology, SMART phones and other emerging technology is preferred.
• Experience with home networking and Wi-Fi technologies.
• Excellent communications and interpersonal skills.
• Occasional travel for training (5% or less)

Physical Requirements:

• Work in a remote setting, using a computer and on the phone for the workday.

At Broan NuTone, we take pride in offering exceptional benefit packages and a highly competitive pay structure to our employees. Our comprehensive benefits include health, dental and vision insurance, company paid life insurance, disability insurance, retirement plans, paid time off, wellness program, education assistance, maternity/paternity leave, and employee assistance programs. In addition, we provide a competitive pay structure that rewards our employees for their hard work and dedication, ensuring that they are compensated fairly for their contributions. Join our team and enjoy the peace of mind and financial stability that comes with our outstanding benefits and competitive pay.