Product Designer II, Tim Hortons

Tim Hortons; Toronto; On-site; CAD 152,000 - 195,000; Full time

Job summary

A leading restaurant brand located in Toronto, ON, is looking for a Product Designer to enhance digital customer experiences through innovative designs for their app, kiosks, and website. The ideal candidate will have over 4 years of experience in product design, a strong foundation in design principles, and familiarity with tools like Figma and Adobe Creative Cloud. This role emphasizes collaboration with cross-functional teams to deliver high-quality design solutions that elevate user experience.

Benefits

Comprehensive global paid parental leave

Telemedicine support

Mental wellness support

Qualifications

• 4+ years working as a product designer in various environments.
• Understands foundational design principles for digital experiences.
• Applies user-centric design and experience best practices.

Responsibilities

• Manage and develop designs for digital platforms including apps and kiosks.
• Facilitate design critiques and working sessions with various partners.
• Construct and run usability tests to inform design decisions.

Skills

Product design

User-centric design

Communication

Attention to detail

Accessibility standards

Education

4+ years in product design

Tools

Figma

Adobe XD

Sketch

UserTesting

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Our Opportunity

Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with over 25,000 restaurants in more than 120 countries. RBI owns three of the world’s most iconic quick service restaurant brands – Tim Hortons®, Burger King®, and Popeyes®.

At RBI, we recognize that our guests no longer only make food decisions based on the food itself, but rather the entire experience surrounding the meal. That experience is becoming increasingly digital. We create innovative products and technologies to deliver digital consumer experiences that enhance guest interactions with our brands.

We’re in the early phases of building the team and are looking for a designer who can work with technical and product leads. The Designer will work on our digital customer experiences – Mobile App, Self-Ordering Kiosk, and Website. In this role, you’ll be working with technical and product leadership to deliver designs that meet business and user goals.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Toronto, ON.

Role And Responsibilities

• Manage and develop designs for the Tim Hortons app, self-ordering kiosks, website, and other current and emerging digital platforms
• Manage design intake by reviewing and vetting product briefs, clarifying requirements, and providing feedback before beginning design work
• Take an idea from concept to finished design, including information architecture, user flows, wireframes, and high-fidelity UI as needed
• Develop information architecture and create wireframes to uncover design challenges and opportunities early in the design process
• Facilitate and participate in design critiques and working sessions with product, engineering, and other partners to advance the work efficiently and meet development deadlines
• Work collaboratively with other designers, developers, product managers, and stakeholders to deliver designs that meet the needs of our users and digital experiences
• Ensure design deliverables conform to existing design systems, tokens, patterns, and layout where appropriate to streamline product development and maintain consistency across platforms
• Identify where user and usability research is needed, and partner with product and insights teams to design the right approach
• Construct, run, and synthesize usability tests, experiments, and other evaluative research methods to inform design decisions
• Problem solve and iterate on solutions based on feedback and constraints that may include time and/or technology

Qualifications And Skills

• 4+ years working as a product designer in enterprise, startup, agency, or equivalent environments (including in-house, consultancy, or freelance), or demonstrably equivalent experience
• Demonstrates a clear understanding of foundational design principles and how they apply to digital experiences
• Applies user-centric design and experience best practices across platforms and journeys
• Clearly communicates the rationale for design decisions and influences stakeholders through strong written and verbal communication
• Sweats the details and treats design as a craft
• Applies accessibility best practices and standards to design and digital experiences
• Works with and contributes to design systems, including tokens, components, patterns, and layout-driven applications
• Comfortably manages multiple projects and platforms with differing deadlines while maintaining quality
• Plans for iterative design implementation (e.g., MVP products that we improve as we go) and breaks work into clear phases
• Comfortable working in a dynamic, fast-paced environment and managing time and priorities independently

Tools You Should Be Familiar With

• Design & Prototyping - Experience with modern design and prototyping tools such as Figma, Adobe XD, Sketch - Experience with Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects) - Experience with prototyping tools such as InVision, Origami, ProtoPie, Framer
• Research - Experience with research platforms such as UserZoom, UserTesting, dscout
• Front-End & Implementation Awareness - Familiarity with front-end technologies (e.g., HTML/CSS; React is a plus) to collaborate effectively with engineers; this is not a coding role
• AI & Emerging Tools - Experience using generative AI as a design aid in developing prototypes, interfaces, and assets - Experience using AI to evaluate early design concepts and supplement usability testing to identify areas of improvement

Salary

Base salary range of $110,000.00 – $140,000.00. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.

#TimHortons

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.