Product Analyst, Customer Experience

Nesto Cloud; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading mortgage technology provider in Vancouver is seeking a Product Analyst to bridge the gap between business intent and technical reality. You will drive innovation by transforming stakeholder ideas into user stories, create customer journey maps, and utilize SQL to investigate system behavior. The ideal candidate has a collaborative mindset and can distill vague business requests into structured technical requirements. Join a dynamic team with a focus on growth and diversity.

Benefits

Premium benefits plan including comprehensive insurance

4 weeks of vacation

Access to telemedicine and mental health services

Qualifications

• Experience in gathering requirements and analyzing user behavior.
• Ability to create customer journey maps and prototypes.
• Strong documentation skills for dependencies and technical requirements.

Responsibilities

• Transform stakeholder ideas into user stories and feature scopes.
• Create wireframes and prototypes for user experience definition.
• Investigate system behavior using SQL queries.

Skills

SQL

Collaboration

Problem-solving

User story documentation

Education

Post-secondary education in computer science, business, information technology, statistics, or a related field

Tools

Wireframing tools

Prototyping tools

Job description

nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

Builders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we’re stronger together.

Help us build the future of mortgage technology. This is a unique opportunity for a Product Analyst to help us bridge the gap between business intent and technical reality. You will look beyond configuration to focus on the 'how' of our product - writing the user stories, designing the interfaces, and defining the requirements that drive our platform forward.

What you’ll be doing

• Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
• Own the interface by creating customer journey maps, wireframes, and prototypes that define the user experience before it reaches the development phase.
• Use SQL queries to investigate system behaviour, navigate databases, and resolve reported issues at the source.
• Work side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new features.
• Build close relationships with clients to gather requirements, analyze user behaviour, and champion product improvements that solve real-world pain points.
• Implement system changes and configurations to tailor our lending solutions to the specific business needs of our partners.

Who we are looking for

• Post-secondary education in computer science, business, information technology, statistics, or a related field.
• You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
• You possess a natural "owner" mindset with the initiative to identify pain points and drive feature ideas from concept to completion.
• You leverage SQL to investigate system behavior and navigate databases independently, allowing you to anticipate edge cases and document the "if/then" logic required for a bulletproof feature.
• You can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forth.
• You understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulously.

The Reward

• The A-Team: Work alongside high-performing talent in the industry.
• Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.
• Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
• Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.
• Best-in-Class Tools: Access to the resources and tech you need to execute without friction.
• Working framework: the environment that makes you productive and enables teamwork.

Diversity and Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.

The pay range for this role is: