Product Advisor- OpenRoad Volkswagen Burnaby

OpenRoad Auto Group; Burnaby; On-site; CAD 60,000 - 120,000; Full time

Job summary

A leading automotive retail group in Burnaby is seeking a Product Advisor to provide exceptional customer service and sell new and pre-owned vehicles. The ideal candidate is knowledgeable about EV technology and has strong interpersonal skills. Join us to be part of a collaborative and dynamic team, driving customer satisfaction and sales. Competitive salary offered.

Benefits

Discounted Vehicle Purchasing Program

Comprehensive extended health and dental plan

Employee Referral Program

Recognition and Engagement Events

Qualifications

• Ability to communicate effectively and maintain professionalism.
• Ability to work with all levels of the organization.
• Sales experience is an asset but not required.

Responsibilities

• Provide exceptional customer service by assessing vehicle needs.
• Sell new and pre-owned vehicles.
• Deliver vehicles and ensure customer understanding of features.

Skills

Good interpersonal skills

Strong computer skills

Effective negotiation skills

Knowledgeable about EV technology

Good telephone and written communication skills

Education

Current VSA MDC License

Valid British Columbia Drivers License

Tools

MS Office

Job description

Overview

Position: Product Advisor

Department: Sales

Status: Full-Time

Dealership: OpenRoad Volkswagen Burnaby

Salary: $60,000 to $120,000+ per year

We believe in doing good for our customers and for ourselves. Whether its launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canadas Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means Youll Enjoy :

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to : Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

Role & Responsibilities

• Provide exceptional customer service by determining each prospective clients vehicle needs by asking questions and listening.
• Promote new business and contributing to companys customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and demonstrate vehicles (includes test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products / inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicles operating features, warranty and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealerships service operations.
• Set goals for each months productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery and follow up.
• Attend department meetings as required.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager / Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Knowledge, Skills, and Abilities Required

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain record using computerized system.
• Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.
• Passionate and knowledgeable about EV technology.
• Unparalleled drive & Goal oriented.
• Be a Team player while still capable of working independently.
• Motivated to understand and fulfill business & customer needs.
• Ability to build and maintain positive business relationships with customers.
• Maximize sales volume and profitability by meeting and exceeding established sales goals.
• Good telephone and written communication skills.
• Coachable and open to continuous learning and improvement.
• Positive, solutions-based attitude.
• Sales experience is an asset, but not required.
• Second Language is an asset, but not required.
• A Current VSA MDC License.
• A valid British Columbia Drivers License with a good driving record

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted.