Process Optimization Manager, Deloitte Global Technology

Deloitte Canada; Toronto; Hybrid; CAD 85,000 - 156,000; Full time

Job summary

A leading consulting firm is seeking a Process Optimization Manager in Toronto to enhance business processes using LEAN Six Sigma methodologies. The ideal candidate has 7 years of experience in business process delivery and strong leadership skills. You will manage process improvement initiatives and train teams across operations. This role offers a competitive salary and flexible working arrangements.

Benefits

Competitive salary

Hybrid work structure

Flexible benefit spending account

$4,000 for mental health support

Paid vacation days

Qualifications

• 7 years of experience in business process/project delivery.
• Self-directed with experience managing LSS Blackbelt level projects.
• Ability to analyze complex problems and develop solutions.

Responsibilities

• Drive process optimization initiatives.
• Lead measurable improvements in costs and customer satisfaction.
• Coach and mentor on LEAN Six Sigma methods.

Skills

Strategic thinking

Problem-solving skills

Leadership skills

Communication skills

Process management

Education

Bachelor’s Degree/Bachelor of Business/Bachelor of Technology

Master's Degree

Tools

Excel

PowerPoint

MS Teams

SharePoint

Job description

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Location: Toronto, ON, CA, M5C 3G7

Job Type:Permanent
Work Model:Hybrid
Reference code:130141
Primary Location:Toronto, ON
All Available Locations:Toronto, ON

What will your typical day look like?

The Deloitte Technology (DT) Process Optimization Manager plays a critical role in driving the daily operations of DT’s process optimization initiatives, ensuring that the team is equipped with accurate program processes, templates and tooling to guide optimizations that improve efficiency, reduce waste and enhance quality across business processes. You will collaborate and partner with Process Optimization Program Leadership in the development and delivery of enhancement processes, providing thought leadership around LEAN Six Sigma, process redesign and SLA insights. Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for success in this role.

Key Responsibilities

• Partner with Process Optimization Leadership to drive DT’s overall process optimization program, deploying LEAN Six Sigma methodologies and tools, where appropriate to improve business processes, in alignment with strategic and related programs
• Identify, prioritize and lead process optimization initiatives that align with organizational goals, DT’s enterprise strategy and that put the customer at the center of service delivery
• Drive measurable improvements in cost reduction, cycle time, quality, customer satisfaction and efficiency
• Manage process improvement projects, ensuring project delivery expectations around time, budget and scope are met
• Collect, analyze, interpret and translate complex data into actionable insights for program stakeholders of all levels
• Collaborate across Deloitte Technology service areas and teams outside of DT as appropriate to ensure process improvements are sustainable
• Partner with leaders and teams to drive adoption of process improvements, as appropriate
• Support change management strategies to embed a culture of operational excellence and continuous improvement
• Coach and mentor Green Belts and business leaders in LEAN Six Sigma methods and tools
• Deliver training sessions, workshops and Kaizen events
• Partner to identify opportunities for automation, digitization and technology-enabled solutions where appropriate
• Support the enhancement & development of dashboards that monitor process health and performance, ensuring continued process transparency & health

Enough about us, let’s talk about you

Required:

• Bachelor’s Degree/Bachelor of Business/Bachelor of Technology
• 7 years of experience in business process/project delivery experience, preferably in a global organization, with good understanding of a comprehensive set of best practices and tools for developing and deploying technology solutions.
• Self-directed and experienced in managing LSS Blackbelt level projects
• Ability to understand technical concepts to create strategic, program level summaries and draw decisionpoints and insights
• Strong strategic thinking and problem-solving skills, with the ability to analyze complex problems, identify opportunities, and develop effective solutions
• Excellent process management skills, with the ability to manage multiple processes simultaneously while continuously measuring and improving those processes
• Strong leadership and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and lead a global multi-disciplinary team of assigned resources
• Advanced experience with use of reporting and presentation tools like Excel and PPT
• Experience with use of MS Teams and/or SharePoint

Preferred:

• Masters Degree
• 10 years of experience in business process/project delivery experience, preferably in a global organization, with good understanding of a comprehensive set of best practices and tools for developing and deploying technology solutions.
• PMP or SAFe certification

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as “Deloitte Days”, dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

We encourage you to connect with us [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).