Process Manager

Thebusinessyear; Toronto; On-site; CAD 85,000 - 105,000; Full time

Job summary

A major financial institution is seeking a Process Manager in Toronto, ON, to oversee Incident and Problem Management processes. The ideal candidate will ensure compliance with regulations and Scotiabank’s standards while promoting an inclusive and high-performing culture. This role requires strong leadership and analytical skills, familiarity with data analysis tools like SQL and Python, and process improvement capabilities. Benefits include competitive rewards and opportunities for community engagement.

Benefits

Competitive Rewards program

Flexible vacation

Tuition assistance

Qualifications

• Experience in technical domains like software development or system administration.
• Understanding of IT Service Management (ITSM) disciplines.
• Familiarity with Agile and DevOps methodologies.

Responsibilities

• Oversee Incident and Problem Management processes.
• Create and maintain documentation.
• Work with various teams to meet technical and business requirements.

Skills

Leadership

Process Ownership

Reporting & Analytics design

Fluency in English and Spanish

Data analysis techniques

Tools

SQL

Python

Jupyter

Job description

Overview

Process ManagerScotiabankTorontoRequisition ID : 235712 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsibilities

• Oversees the Incident and Problem Management processes to ensure these processes are executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank’s standards, policies, processes, and procedures.
• Create and maintain documentation
• Training
• Governance
• Process analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership / Continuous improvement
• Leadership
• People and non-people leadership skills
• Reporting & Analytics design
• KPIs, Metrics
• Project work / leadership
• Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
• Community engagement and outreach
• Work in collaboration with the ITSM Process / Product Owners, ITSM Platform team, and Engineering areas to Champion ITSM culture and practices.
• Help with internal and external communication, improves transparency and radiate information
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML / ATF / sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment
• Fluency in English and Spanish (Asset).
• Experience in a technical domain such as software development, system administration / Operations , reliability and performance engineering, process engineering, resilience engineering, etc.
• Experience with data analysis techniques and tools including SQL, Python, Jupyter
• Understanding of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
• Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
• Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location

Location(s) : Canada : Ontario : Toronto

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

Accessibility

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.