Pro Patrol Manager

Canada West Ski Areas Association; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A ski resort management organization seeks a Pro Patrol Manager responsible for overseeing safety operations at Rabbit Hill Snow Resort. This includes managing a team, coordinating emergency responses, and ensuring safety compliance. Candidates should have substantial ski patrol experience with necessary first aid certifications. The role offers a dynamic outdoor work environment from October to April, with potential for return next season.

Qualifications

• Minimum 2 years of professional ski patrol experience; supervisory or leadership experience strongly preferred.
• Must be physically capable of lifting up to 50 lbs. alone and 125 lbs. with assistance.
• Willingness to work outdoors in all weather conditions and varying terrain.

Responsibilities

• Supervise and support the Pro Patrol team, including training and shift coverage.
• Coordinate emergency response plans and ensure compliance with safety policies.
• Conduct regular inspections of trails and manage trail openings/closures.

Skills

Leadership

Emergency response

Communication

Decision-making

Conflict resolution

Education

Advanced First Aid or EMR certification

CPR Level C and AED certification

Job description

Overview

The Pro Patrol Manager is a leadership role responsible for overseeing the safety and emergency response operations across Rabbit Hill Snow Resort. This includes supervising the Pro Patrol team and CSP, ensuring adherence to safety protocols and emergency procedures, coordinating incident response efforts, and fostering a proactive safety culture for guests, staff, and volunteers.

This role requires a high level of professionalism, excellent leadership and communication skills, sound decision-making in high-pressure situations, and a calm, mature approach to emergency response. This is a seasonal position from October to April, with the possibility of returning next season for the right candidate.

Responsibilities

• Leadership & Team Management — Supervise, schedule, and support the Pro Patrol team, including training, shift coverage, and performance feedback.
• Leadership & Team Management — Lead by example in demonstrating Rabbit Hill’s core values: Accountability, Innovation, Adaptability, Passion, and Community.
• Leadership & Team Management — Conduct daily team briefings, ensuring staff are informed of current conditions, hazards, and protocols.
• Leadership & Team Management — Act as the point person for escalated incidents or emergencies.
• Leadership & Team Management — Recruit and train new patrol members; coordinate preseason and in-season training sessions.
• Leadership & Team Management — Maintain clear and respectful communication between Patrol, Customer Service, and other departments.
• Leadership & Team Management — Oversee departmental budget and resource allocation.
• Safety & Risk Management — Oversee enforcement of the Alpine Responsibility Code and Rabbit Hill’s safety policies across the resort.
• Safety & Risk Management — Conduct regular inspections of trails, terrain features, and signage; manage trail openings/closures.
• Safety & Risk Management — Respond to emergencies and incidents with professionalism and ensure timely, accurate documentation.
• Safety & Risk Management — Coordinate emergency response plans, including lift evacuation protocols and resort-wide drills.
• Safety & Risk Management — Ensure emergency equipment (AEDs, first aid kits, etc.) is fully stocked, functional, and properly documented.
• Safety & Risk Management — Act as a liaison with external emergency services (EMS, Fire, EPS) when required.
• Documentation & Reporting — Review and approve accident/incident reports completed by patrollers.
• Documentation & Reporting — Maintain detailed records of incidents, hazard reports, equipment checks, and training logs.
• Documentation & Reporting — Hand in documentation in a timely manner.
• Documentation & Reporting — Work collaboratively with management to identify trends and implement improvements.
• Documentation & Reporting — Ensure continuity of care through post-incident wellness checks.
• Operational Support — Assist with on-hill operations as needed, including guest support, towing, and trail maintenance.
• Operational Support — Complete required snowmobile training and help facilitate training for the team.
• Operational Support — Operate radios and snowmobiles in accordance with resort protocols.
• Operational Support — Support cross-departmental initiatives related to safety, training, and guest experience.
• Operational Support — Perform other duties as assigned by the General Manager.

Requirements

• Minimum 2 years of professional ski patrol experience; supervisory or leadership experience strongly preferred.
• Advanced First Aid or EMR certification (required), with valid CPR Level C and AED certification.
• Intermediate or higher ski or snowboard ability.
• Valid Class 5 driver’s license and reliable transportation.
• Experience with snowmobile operation is an asset.
• Excellent interpersonal and conflict resolution skills.
• Proven ability to lead under pressure and in emergency situations.
• Must be physically capable of lifting up to 50 lbs. alone and 125 lbs. with assistance.
• Must be able to work a variety of shifts including daytime, evening, weekends, and holidays.
• Willingness to work outdoors in all weather conditions and varying terrain.

Working Conditions

• Fast-paced, outdoor-focused role with frequent exposure to cold, wind, snow, and varying terrain.
• High level of guest interaction, including during stressful or emergency situations.
• Extended periods of skiing/snowboarding, patrolling, or manual labor.
• Requires standing, kneeling, bending, twisting, lifting, and walking over uneven ground.
• Must be prepared to respond quickly and effectively to accidents and emergencies.