Préposé(e) au service à la clientèle

Veolia Water Technologies & Solutions; Chambly; On-site; CAD 60,000 - 80,000; Full time

Job summary

An environmental services company is seeking a Customer Service Representative to manage customer interactions and ensure effective communication across departments. Candidates should possess a high school diploma, be bilingual in English and French, and have 1-3 years of relevant experience. This full-time position offers competitive remuneration and opportunities for career development, working primarily in an office environment. The role involves receiving calls, placing orders, and following up with clients.

Benefits

Highly competitive remuneration

Pension plan and benefits

Training and support programs

Qualifications

• 1 to 3 years in a similar position.
• Strong oral and written communication skills.
• Autonomy, initiative and flexibility required.

Responsibilities

• Receive and manage customer calls.
• Ensure effective communication between operational departments.
• Follow up with clients.

Skills

Bilingualism (English and French)

Strong analytical skills

Customer-centric approach

Proficiency in MS Office

Ability to manage multiple projects

Education

High school diploma

Tools

Google Mail

Google Drive

Job description

Company Description: Veolia North America (VNA), subsidiary of the Veolia Group, has been the top‑ranked environmental company in the United States for three consecutive years. It is the country’s largest privately owned water operator and technology provider, and a leader in hazardous waste and pollution control. VNA offers a full range of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The company serves clients in the commercial, industrial, healthcare, higher education, and public sectors across North America. Headquartered in Boston, Massachusetts, Veolia North America has more than 10,000 employees working at over 350 locations across the continent.
www.veolianorthamerica.com

Job Description

The Customer Service Representative is responsible for responding to our customers’ needs.

Main Responsibilities

• Receive and manage customer calls.
• Place customer orders and coordinate with shipping staff from different functional units to provide the information needed for efficient management of operations.
• Ensure effective communication between the company’s operational departments (technical services, credit, and operations) in relation to customer requests.
• Respond to inquiries regarding the company’s products and services.
• Follow up with clients.
• Prepare offers.
• Manage client files.
• Perform all other related tasks.

Qualifications and Requirements

• High school diploma.
• Bilingualism is essential (English and French) to meet Canadian‑level demands.
• 1 to 3 years in a similar position.
• Proficiency in MS Office, Google Mail, and Google Drive.
• Strong analytical skills.
• Customer‑centric approach.
• Autonomy, initiative and flexibility.
• Well organized.
• Strong oral and written communication skills.
• Ability to manage multiple projects simultaneously.

Work Environment

Temporary contract of indefinite duration, with the possibility of becoming permanent. Full‑time position; Monday to Friday, 08:00 a.m. – 04:30 p.m. The incumbent spends most of their time in an office environment and may need to sit for extended periods while working on the telephone and/or computer and interacting with staff and clients.

Additional Information / Benefits

Why join our team of Resource Makers? Come Resource the World with us!

• Act today to create the world of tomorrow.
• A company in constant growth.
• A multitude of large‑scale projects where you can put your talent to good use.
• Challenges tailored to your abilities and no routine.
• The opportunity to develop your career according to your professional goals.
• Internal and external training and support programs.
• Highly competitive remuneration, pension plan and benefits.
• Multidisciplinary work teams and a workplace focused on occupational health and safety.
• We thank all applicants for their application; however, only shortlisted candidates will be contacted.

The use of the masculine gender in this document is solely for the purpose of brevity.

Veolia North America is committed to the principle of equal opportunities in employment and advancement for all current and potential employees, and to a work environment free from discrimination and harassment.