Practice Coach II / Clinic Manager

FYidoctors; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading eyecare provider in Toronto is seeking a Practice Coach II to enhance staff performance and manage operational aspects. This full-time role requires strong leadership and coaching skills, with a commitment to providing exceptional customer service. The ideal candidate will have a college degree and management experience in retail or customer service. Join a team focused on putting patients first and fostering a collaborative work culture.

Benefits

Competitive salary and benefits

Ongoing training and development opportunities

Comprehensive benefits package with optical coverage

Qualifications

• Previous experience in customer service and retail preferred.
• Two to four years management/supervisory experience.
• Strong influencing and negotiating skills.

Responsibilities

• Manage all operational aspects to achieve customer service excellence.
• Provide support and direction to enhance staff performance.
• Create the best practice possible and improve procedures.

Skills

Leadership skills

Coaching and advising staff

Excellent oral and written communication

Organizational and time management

Customer service

Education

College degree or equivalent experience

Tools

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Job description

Our FYidoctors Tornto - Don Mills clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our Practice Coach II! This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Saturday. The Practice Coach will be responsible for coaching staff on processes, programs, and product, as well as for education. The Practice Coach will also become fully cross-trained so they can assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and/or customer service specialist.

What Will You Be Doing?

• Managing all operational aspects within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals, and values
• Providing support and direction to enhance performance, skills, and knowledge of practice staff within the practices
• Coaching/mentoring – gives timely, specific feedback and helpful coaching and evaluates performance fairly and in accordance with company guidelines; adapts leadership approach to each staff member to inspire excellence. Recognizes and accurately identifies staffs’ unique skills and abilities, performance strengths, and development needs; provides challenging assignments and opportunities for development; provides training and job coaching
• Leadership development – works with Regional Coaches to provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment
• Fostering teamwork – builds effective teams committed to organizational goals; created environmental conducive to teamwork; fosters the development of a common vision; provides clear direction and priorities
• Motivating/influencing others – utilizes the diverse skills and abilities of the workforce by respecting and empowering others to achieve; creating enthusiasm; asserting own ideas and persuading others; gaining support and commitment from others
• Fostering open communication/listens to others – speaks clearly and expresses self well in front of patients, staff, in groups, and one-on-one conversations: creates an environment where open and direct expression of ideas and dialogue occurs
• Written communication – conveys information clearly and effectively through formal and informal written documents
• Presentation- prepares and delivers clear, smooth presentations: presents self well in front of groups
• Practice development – creating the best practice possible. So every minute of everyday Practice Coaches will be looking for ways to improve procedures and operations, making recommendations and working with employees to take action. They will ensure that key professional initiatives are delivered in a way that will optimize sales and customer care
• Marketing – administers ongoing FYi marketing efforts to inform current and potential patients regarding practice services and products available. Monitors effectiveness of such efforts through appropriate measures and review. This also includes adoption and embrace of the FYi brand; which entails working with Home Office to understand the brand and determining “best practices” to execute on the brand at the practice level
• Patient care – supports and delivers the commitment to provide the best quality of eye care for our patients/customers
• Patient relations – demonstrates a desire to create value for all patients and to exceed their expectations; anticipate patient needs and takes action to exceed them; continually searches for ways to increase patient satisfaction

What Do You Bring?

• College degree or equivalent experience
• Previous experience in customer service and retail preferred
• Two to four years management/supervisory experience
• Demonstrated skills in coaching and advising staff
• A proven track record of delivering the organization’s results through people
• General PC knowledge including Microsoft Office (Word, PowerPoint, Excel and Outlook)
• Strong leadership skills
• Comprehensive knowledge from operations, processes, and business implications
• Excellent organizational and time management skills
• Ability to respond quickly to changing priorities
• Excellent oral and written communication skills
• Strong influencing and negotiating skills
• Knowledge of current optical theory and merchandise is an asset
• Commitment to maintaining service and quality initiatives

How You’ll Benefit:

• Competitive salary and benefits
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us:

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you\'re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you\'ll have a meaningful impact on people\'s lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.