Post Secondary Placement Student - Medical Administrative Assistant

Canadian Mental Health Association, Peel; Canada; On-site; CAD 30,000 - 60,000; Part time

Job summary

A mental health support organization in Canada is seeking a post-secondary placement student to assist at their healthcare clinic. The role includes reception duties, managing client interactions, and supporting clinical operations. Ideal candidates should possess a background in Social Services or Healthcare. This unpaid placement lasts up to 4 months and offers valuable experience in the mental health sector.

Qualifications

• Post-secondary education in Social Services, Healthcare, or Business/Office Administration is required.
• Related medical administrative support experience is an asset.
• Fluency in a second language is considered an asset.

Responsibilities

• Serve as the primary point of contact at the organization’s main reception.
• Process, sort, and distribute all incoming and outgoing mail.
• Engage with clients to collect client feedback.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Second language proficiency

Education

Post-secondary education in Social Services, Healthcare, Business/Office Administration

Job description

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non- Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

We are looking for a post‑secondary placement student to join our Bramalea Multi‑Disciplinary Team and support the Primary Healthcare clinic. The placement student will provide support to the Program Manager and clinical team, completing administrative tasks that impact daily operations including front desk reception duties. The student is responsible for performing general office duties, participating in committees and providing support as needed.

The placements are unpaid and will be up to 4 months long and for students looking to complete preferably 300 or more placement hours, beginning in Winter 2026. This placement has alternating shifts between 8:00 AM to 7:00 PM.

Status: Unpaid Post‑Secondary Student Placement

Location: 60 West Drive, Brampton between Monday - Thursday and Fridays at 90 Burnhamthorpe Rd. Mississauga. Due to the nature of this program, this role is onsite.

What You Will Do:

• Serve as the primary point of contact at the organization’s main reception, welcoming clients and visitors to our space.
• Greet and support guests, clients and other members of the public with scheduled and walk‑in appointments and direct to the appropriate department of staff members.
• Utilize second‑language proficiency to provide interpretation support for clients as needed.
• Process, sort, and distribute all incoming and outgoing mail for organizational programs.
• Coordinate and schedule meeting rooms, training spaces, and shared facilities using the organizational Outlook calendar.
• Facilitate any immediate requests and coordination such as receiving deliveries and engaging with vendors/service providers.
• Engage with clients to collect client feedback.
• Maintain supply inventory by checking stock to determine inventory level, replenishing supplies, ordering supplies as needed, verifying receipt of supplies, including both office and medical supplies.
• Act as a liaison between the Program Manager and staff to ensure appropriate coordination and follow‑up on day‑to‑day needs.
• Manage and maintain confidential information.
• Where applicable, manage and maintain the Director and team’s work schedule.
• Maintain electronic filing system as needed. Enter and update client data and pull data reports for program managers and funders as required.
• Coordinate Physician/Consulting billing (OHIP billing).
• Perform other duties as assigned.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

• Post‑secondary education in Social Services, Healthcare, Business/Office Administration – Health Services is required.
• Related medical administrative support experience is an asset.
• Prior experiencing managing client or health records and filing systems is preferred.
• Previous experience with OHIP billing is preferred.
• Lab certification and/or procedure training is considered an asset.
• Experience working with non‑profits or social service agencies an asset.
• Excellent communication and organizational skills, able to manage competing priorities and deadlines in a fast‑paced environment.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti‑racist, anti‑oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Ability to travel within and around Peel Region and Dufferin County.
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Open until filled

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno‑racial communities, people with disabilities, 2SLGBTQIA+ communities, women and gender diverse people, low‑income communities, and all equity‑deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [e-mail].

Use of Artificial Intelligence (AI) in Recruitment
To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.