Post Hotel & Spa Experience Coordinator Lake Louise AB

The Fairmont Jasper Park Lodge; Lake Louise; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury spa hotel in Lake Louise, Alberta, is seeking a Spa Experience Coordinator to manage daily operations and ensure guest satisfaction at their spa facility. The ideal candidate will have experience in spa coordination, strong organizational skills, and proficiency in spa software. This full-time role emphasizes maintaining high service standards in a collaborative environment, offering a salary starting at $50,000 per year.

Benefits

Casual dress

Discounted or free food

Extended health care

On-site parking

Store discount

Qualifications

• Minimum 1 year of experience in spa coordination or related hospitality role.
• Strong organizational and administrative skills with attention to detail.
• Excellent guest service and communication abilities.

Responsibilities

• Coordinate daily spa operations and ensure smooth scheduling.
• Oversee guest check-in, checkout, and payment processes.
• Manage vendor relationships and communications under procurement oversight.

Skills

Organizational skills

Guest service

Communication abilities

Proficiency in spa software

Knowledge of wellness trends

Education

Post secondary education in hospitality

Tools

Jane App

Job description

Post Hotel & Spa Experience Coordinator Lake Louise AB

The Relais & Chateaux Post Hotel & Spa in Lake Louise, Alberta is hiring for a Spa Experience Coordinator.

Position: Spa Experience Coordinator
Department: Spa
Reports to: General Manager (with oversight from Director of Procurement)
Hours: As required

Overview

The Spa Experience Coordinator at The Post is responsible for the operational excellence and guest satisfaction of our luxury spa facility. This role focuses on coordinating daily operations, scheduling, and maintaining exceptional service standards while working collaboratively with our therapeutic team and Lead Therapist.

Duties and Responsibilities

• Daily Operations & Guest Services: coordinate daily spa operations, ensure smooth scheduling and optimal guest flow; coordinate bookings within the Jane App to maintain an organized, non-biased schedule; establish standard operating procedures for all staff; oversee guest check-in, checkout, and payment processes; facilitate communication between guests and treatment providers to meet guest preferences and needs; process retail transactions and maintain accurate sales records; track and report spa performance metrics including booking rates and guest satisfaction.
• Housekeeping & Facility Management: liaison with Executive Housekeeper; oversee linens and inventory (PARs); collaborate with Housekeeping to maintain cleanliness of the Spa; ensure compliance with health and safety protocols and maintain a clean, welcoming environment; manage spa equipment maintenance and report needs.
• Guest Relations & Problem Resolution: work with GM to resolve guest inquiries, feedback, and concerns with professionalism and attention to detail.
• Procurement & Inventory Management: coordinate spa supply and retail item ordering with the Director of Procurement; manage vendor relationships and communications under procurement oversight; follow inventory control protocols; maintain inventory of all spa products, supplies, and retail items; obtain approval for new items as needed.
• Marketing & Technology Coordination: collaborate with Marketing on promotions, packages, and offers; oversee back-end administration of Jane app and ensure treatments are bookable online; coordinate with Marketing to update signage and websites to reflect offerings accurately.
• Team Collaboration: work with the Lead Therapist to ensure seamless spa operations and uphold service standards; collaborate with the therapeutic team to maintain exceptional service.

Qualifications

• Minimum 1 year of experience in spa coordination or related hospitality role
• Strong organizational and administrative skills with attention to detail
• Excellent guest service and communication abilities
• Proficiency in spa scheduling software and POS systems
• Strong knowledge of spa operations and wellness industry trends
• Experience in inventory management and retail operations
• Ability to maintain a calm, professional demeanor in a fast-paced environment
• Knowledge of Relais & Châteaux standards is an asset
• Post secondary education in hospitality or related field is an asset
• Understanding of procurement processes and ability to work within vendor relationship protocols

Note: Please be aware that only applicants selected for further consideration will be contacted.

Equity, Diversity & Inclusion: Post Hotel & Spa is committed to building a workplace where everyone can succeed and belong. As a Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds and encourage all qualified candidates to apply. We strive to remove barriers so equity-seeking groups can succeed. If you require accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits: Casual dress; Discounted or free food; Extended health care; On-site parking; Store discount

Application questions: Are you proficient in spa software and scheduling systems? Have you worked in a luxury spa brand or Relais & Châteaux property before? Will you be able to relocate to Lake Louise, AB for this job? (staff housing available)? How many years of experience in spa operations or a related field do you have? Briefly describe your experience in the spa or wellness industry?

Work Location: In person

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination with employment opportunities in tourism and hospitality. Roles often exist in outdoor activities, accommodation, and services for visitors, with additional opportunities in retail, healthcare, and other support services.

Understanding the Local Job Market: Understand the dominant industries in Jasper National Park (tourism, hospitality, outdoor recreation, and service sectors). Tailor your resume and cover letter to each job and follow employer instructions.

Lifestyle & Employment: Explore company websites in Jasper that align with your career goals and lifestyle; enhance in-demand skills to improve competitiveness in Jasper’s workforce.

Employment Accommodations: Living in Jasper offers access to outdoor activities; note that housing and cost considerations vary, and opportunities may be tied to tourism and hospitality.

Job Opportunities in Jasper National Park

Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
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• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
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