Police Services Records Clerk

City of Kelowna; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local government body in Kelowna is seeking a Police Services Records Clerk to provide administrative support and manage data in police systems. The ideal candidate will have a high school diploma, experience in customer service, and must obtain an RCMP Enhanced Security Clearance. This position offers a pay rate starting at $31.81 per hour.

Qualifications

• High school graduation or equivalent is required.
• Experience in front-line customer service is preferred.
• RCMP Enhanced Security Clearance is required.

Responsibilities

• Process and respond to requests from RCMP members and the public.
• Enter, verify, and maintain information in police databases.
• Conduct file audits and manage a large filing system.

Skills

Front-line customer service experience

Data entry skills

Attention to detail

Education

High school graduation or equivalent

Job description

Special Instructions

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on December 2, 2025.

Job Overview

A Police Services Records Clerk provides general guidance and administrative assistance to internal and external clients. The role involves data entry, maintenance, storage, and retrieval of information within police database systems and hard copy files and provides coverage for other Police Services positions such as Police Services Watch Clerk and Police Services Clerk.

Responsibilities

• Processes and responds to requests from RCMP members, authorized police agencies, and the general public.
• Responsible for accurate and timely entry, verification, and maintenance of information into police databases.
• Evaluates and relays pertinent information to authorized personnel.
• Creates files for dissemination and dispatching to police personnel.
• Conducts file audits and ensures all information entered, accessed, and relayed to others conforms to RCMP and Police Services standards and procedures.
• Maintains a large onsite hard copy filing system; lifts and moves files when necessary.
• Multi‑tasks, prioritizes workload, and manages timelines.
• Performs general clerical administrative duties: prepares and types documents, courier packages, mail, correspondence, reports, presentations, minutes, invoices, and assists with training, etc., using various databases and computer applications.

Requirements

• High school graduation or equivalent.
• Experience (with front‑line customer service preferred).
• RCMP Enhanced Security Clearance.

Documents Needed to Apply

• Resume
• Cover Letter

Optional Documents:

• Other Document 1
• Other Document 2
• Other Document 3

Supplemental Questions

• * How many years of experience do you have with front line customer service (which includes providing services and/or taking questions and providing answers to public enquiries)?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• * Are you eligible for or do you currently hold an RCMP Reliability Status Clearance?
  • Yes I am and I currently hold an RCMP Reliability Status Clearance.
  • Yes I am but I do not currently have an RCMP Reliability Status Clearance.
  • No, I am not eligible.
• * This position requires an RCMP Enhanced Security Clearance that has a processing time of up to 6 months which will delay the actual start date for the position.
  • I have read this statement and understand this condition.
• * This position requires an RCMP Enhanced Security Clearance. For Enhanced Security Clearances, the individual must have Canadian citizenship or Permanent Resident status. Do you possess either Canadian citizenship or Permanent Resident status?
  • No
  • Yes
• * Police Services operates 365 days a year. This position requires you to work day and night shifts, including weekends and holidays; are you available to work these types of shifts?
  • Yes
  • No

Additional Hiring Information

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Please attach copies of your education/membership(s) as “other documents”.

Pay Rate

Starts at $31.81 per hour with 2 step progressions to $35.83 per hour.

Working Conditions

Days of Work: 4 on 4 off, Standard Hours per Day: 12.

Work Location

POLICE SERVICES BUILDING.