Platform Operations Engineer

Pico; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global capital markets service provider seeks an experienced remote support engineer to ensure the optimum performance of infrastructure services. Responsibilities include managing service stability, providing second level support, and overseeing hardware repairs. The ideal candidate will have 4-8 years of operational experience, strong skills in server management, and excellent communication abilities. This position involves working across different geographical jurisdictions.

Qualifications

• Minimum of 4 years of operational experience.
• Experience in a financial industry support role preferred.
• Experience working with bare metal servers at scale.

Responsibilities

• Ensure services are running at optimum performance.
• Provide second level problem determination.
• Manage daily infrastructure checks and reporting.

Skills

Operational experience with physical and logical server platforms

Scripting in Bash

Client-interaction communication skills

Experience with Linux

Strong network server-side skills

Education

Computer Science or Information Systems degree

Tools

HPE hardware

Dell hardware

Red Hat Satellite

Job description

Overview

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Responsibilities and duties

• Provide support service that ensures Pico’s infrastructure services are running to its optimum performance and that all departmental key performance indicators (KPIs) and Service Level Agreements (SLAs) are met.
• Ensure stability and reliability of customer Pico Platform services.
• Provide second level problem determination, triage, and expertise for client systems.
• Deliver an outstanding level of service to Pico’s customer base.
• Interface with vendors, market participants, and financial exchanges as needed to provide customer support.
• Remotely oversee and verify on-site hardware repairs.
• Create necessary technical and system documentation including diagrams, flowcharts, and scheduled reporting.
• Perform preventative maintenance: Server operating system patching and firmware updates as required for stability and security.
• Use scripts, Ansible and automation to support deployment and maintenance of applications and system settings.
• Recording and taking ownership of issues using Pico ticketing system through to successful resolution.
• Conduct analysis to determine root cause of technical issues.
• Manage daily infrastructure checks and reporting.
• Work with Platform Implementation and Engineering to improve efficiency and manageability.

Education, Skills, and background

• Computer Science, Information Systems, comparable degrees, or equivalent work experience
• Minimum of 4 - 8 years of experience in an operational environment
  • At least 4 years of operational experience with physical and logical server platforms
• Experience in a financial industry support role preferred.
• Experience with Linux and Microsoft Windows.
• Experience with Red Hat Satellite.
• Experience with configuration and use of server monitoring systems
• Experience working with bare metal servers at scale.
• Experience with HPE and Dell hardware and relevant systems management software.
• Experience scripting in Bash, Ansible and Python
• Experience with server capacity monitoring and troubleshooting (CPU load, disk space, memory contention, network I/O)
• Strong network server-side skills with an understanding of IP routing, TCP/IP, multicast, DNS, NTP and PTP.
• Strong client-interaction communication and customer service skills.

Working Arrangements

This is a remote position and though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).

Equal Employment Opportunity

Pico is an equal opportunity employer. Pico does not discriminate on the basis of age, race, gender, color, religion, sexual orientation, disability, or other non-merit factors. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.