Personal & Commercial Insurance CSR — Growth & Stability

Tushar Barot - Supreme Insurance Services; Raleigh; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local insurance provider based in Raleigh is seeking a Personal & Commercial Lines Customer Service Representative. This full-time role involves maintaining strong customer relationships by addressing inquiries regarding insurance coverage and claims. Candidates should have at least two years of related experience, strong communication skills, and proficiency in agency management systems. The position offers competitive pay and professional development in a growing industry.

Benefits

Competitive Pay

Professional Development

Job Stability in a growing industry

Qualifications

• Minimum of two years personal and commercial lines insurance account management experience.
• Knowledge of insurance products, rating, underwriting procedures, and industry operations.
• Ability to handle difficult customer calls and complex problems independently.

Responsibilities

• Answer customer calls regarding insurance policies and services.
• Pre-qualify prospects and present policy options.
• Maintain records of customer interactions and transactions.
• Resolve product or service issues effectively.

Skills

Customer focus

Communication skills

Problem-solving

Attention to detail

Multi-tasking

Education

Bachelor’s Degree or comparable work experience

Tools

Agency management systems

Job description

A local insurance provider based in Raleigh is seeking a Personal & Commercial Lines Customer Service Representative. This full-time role involves maintaining strong customer relationships by addressing inquiries regarding insurance coverage and claims. Candidates should have at least two years of related experience, strong communication skills, and proficiency in agency management systems. The position offers competitive pay and professional development in a growing industry.