Permitting & Licensing Clerk

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional municipality in Alberta is seeking a Permanent Full Time Permit Administrator to handle development permits and business licenses. The role requires excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. A High School Diploma and Certificate in Office Administration are essential, along with two years of related experience.

Qualifications

• Two years of related experience is required.
• Previous experience in a customer service role is required.
• Ability to obtain a Permit Issuer Designation under the Safety Codes Act.

Responsibilities

• Administer and process development permits according to the Land Use Bylaw.
• Evaluate permit applications for accuracy and completeness.
• Provide excellent customer service.

Skills

Strong verbal and written communication skills

Exceptional customer service skills

Excellent organizational skills

Strong multitasking skills

Education

High School Diploma or GED equivalent

Certificate in Office Administration

Introductory courses in land use planning

Job description

Overview

Requisition ID: 3623
Affiliation: CUPE Municipal
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule: Monday - Friday
Division/ Branch: Planning and Development, Customer Experience & Analytics
Job Location: Fort McMurray
Pay Level: PL6
Start Rate: $ 42.36
Permanent Rate: $ 49.59 (Permanent rate effective after completion of probation)
COLA: Bi-Weekly - $480
Posted (dd/mm/yyyy): 06/09/2025
Closing Date (dd/mm/yyyy): 21/09/2025
Posting Type: Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

About The Division

The Regional Municipality of Wood Buffalo (RMWB) is one of Canada's most unique and fast-evolving regions — a place where innovative thinking meets real-world impact. Our Planning and Development Division shapes where we live, work and play.

Planning & Development at RMWB is more than policies and plans, it’s about creating vibrant, inclusive and sustainable communities. Join a collaborative team that leads long-term strategy, supports development initiatives, and partners with residents and community partners to build our shared future.

If you\'re passionate about smart growth and public service, this is your opportunity to make your mark.

General Description

Under close supervision, is responsible for the administration and processing of development permits in accordance with the Land Use Bylaw. Issue business licenses in accordance with the License Bylaw, and special events permits. Provide support and mediation services, promptly respond to enquiries and complaints, and assist with special projects. Incumbent will ensure customer service standards of the Municipality are always met, whether interaction is on the phone or in person.

Responsibilities

• Respond to enquiries regarding Safety Code permitting, Land Use Bylaw, Sign Bylaw, and assist with the completion of applications for various permits.
• Provide support to both the Safety Codes and Community Planning sections within the Department in accordance with the Land Use Bylaw, Safety Codes Act and the adopted quality management plan and provide a link between the Community Planning and Safety Codes permitting process.
• Evaluate permit applications for accuracy and completeness and issue appropriate permit or provide verification that permits are not required.
• Assist in maintaining joint legal/plan/survey filing systems, as required.
• Maintain development permit information, and compile, generate and issue reports.
• Issue special events permits.
• Receive and process applications for business licenses; ensure applications are current and accurate; and issue business license if approved.
• Facilitate the approval process for all special event permits by circulating the special event permit to all internal and external stakeholders to ensure all policies and procedures are adhered to.
• Provide excellent and professional customer service.
• Assist with developing, researching, and assessing documents such as policies, procedures, and user fees.
• Adhere to the Permit Policy, Safety Codes Act and UQMP.
• Perform other related duties as required.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong verbal and written communication skills.
• Exceptional customer service and interpersonal skills with the ability to deal effectively with the public, sometimes in difficult or conflict situations.
• Excellent organizational skills.
• Strong multitasking skills and the ability to work in a demanding, fast-paced environment.
• Works collaboratively and productively with co-workers and actively contributes to team objectives.
• Ability to work independently and to effectively schedule work to meet service demands.
• Knowledge of, or ability to acquire knowledge of relevant bylaws and legislation relating to permit and licensing processes.
• Motivated and demonstrates a high level of professionalism.

Education And Experience

• High School Diploma or GED equivalent is required.
• Certificate in Office Administration is required.
• Introductory courses in land use planning, or development control is an asset.
• Two (2) years’ related experience is required.
• Previous experience in a customer service role is required.
• Ability to obtain a Permit Issuer Designation under the Safety Codes Act is required.
• Proficiency with computers/applications and familiarity with safety codes permit processes is required.

Other Requirements

• Submission of Criminal Record Check.

Safety

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

How to apply

Please visit our website at jobs.rmwb.ca

Current employees must apply through the internal careers site.

We appreciate the interest of all applicants; however, only those individuals selected for interviews will be contacted. Late applications will not be accepted.