People & Operations Lead

BEMCON ENGINEERING PRIVATE LIMITED; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading engineering firm in Canada is seeking an Assistant Manager to support daily operations. The ideal candidate will manage staff, ensure customer satisfaction, and handle administrative duties while acting as a substitute for the manager. Responsibilities include overseeing workflows, training staff, and resolving customer inquiries. A strong background in operations and team leadership is required. This role is crucial for maintaining smooth operations and enhancing the customer experience.

Qualifications

• Experience in staff management and team leadership.
• Strong customer service skills and conflict resolution abilities.
• Knowledge in operations management and compliance.

Responsibilities

• Oversee daily workflows and manage staff effectively.
• Ensure customer satisfaction and resolve complaints.
• Assist the main manager with administrative duties.

Skills

Staff Management

Customer Service

Leadership

Operations Management

Job description

A leading engineering firm in Canada is seeking an Assistant Manager to support daily operations. The ideal candidate will manage staff, ensure customer satisfaction, and handle administrative duties while acting as a substitute for the manager. Responsibilities include overseeing workflows, training staff, and resolving customer inquiries. A strong background in operations and team leadership is required. This role is crucial for maintaining smooth operations and enhancing the customer experience.