PC Technician - Bilingual

Manitoulin Group of Companies; Pointe-Claire; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading transportation company located in Montreal is looking for a bilingual Technical Support Specialist fluent in both French and English. The role involves resolving technical issues, troubleshooting equipment, and supporting users with Microsoft Windows and Mac applications. The ideal candidate will have a college diploma and 2-3 years of relevant experience. The company offers competitive wages, comprehensive benefits, and opportunities for growth and advancement.

Benefits

Competitive wages

Comprehensive Benefits Program

Profit-Sharing Opportunities

Opportunities for Growth and Advancement

Qualifications

• Minimum of 2-3 years related experience.
• Experience with setup and maintenance of network PCs, laptops, and printers.
• Ability to troubleshoot and support Microsoft Windows and Mac users.

Responsibilities

• Resolve daily technical issues reported by end users.
• Use ticketing system for incident tracking and resolution.
• Troubleshoot problems with laptops and desktops.

Skills

Bilingual - French and English

Technical troubleshooting

Hardware installation and upgrades

Education

College diploma

Tools

Microsoft Windows

Mac

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

• Bilingual - Must be fluent in both French and English
• Resolve the daily technical issues reported by end users in the company
• Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
• Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
• Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
• Provide training on new and existing applications as required
• Working with the Infrastructure group when required
• Create how-to documentation to assist people with various computer tasks
• Assist with or lead team initiatives
• Physically install and deploy new equipment as required
• Be available for flexible hours when required
• On occasion may be required to work on-call
• Maintain asset and system records
• Other duties as assigned

Qualifications

• Completion of a college diploma and minimum of 2 - 3 years related experience
• Experience with the setup and maintenance of network PCs, laptops and printers
• Ability to fully troubleshoot and support Microsoft Windows and Mac users.

Additional Information

What do we offer you?

• Competitive wages
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Rewarding Careers
• Opportunities for Growth and Advancement