Payroll Specialist

ADP; Burnaby; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading HR technology company is hiring a Payroll Specialist in the Metro Vancouver area. You will assist clients with payroll and tax inquiries, providing clear and friendly support while working in a metrics-driven environment. Our inclusive culture values your input and helps foster professional growth along with personal connections. Join us to drive client satisfaction and showcase your expertise in payroll solutions.

Benefits

Ongoing training and mentorship

Dynamic work environment

Inclusive culture

Qualifications

• Comfortable working in a metrics-driven environment.
• Eager to learn and adapt well to change.
• Professional communication style, both verbal and written.

Responsibilities

• Provide guidance on payroll and tax-related questions.
• Utilize tools to develop accurate responses to client inquiries.
• Maintain client satisfaction and trust through effective communication.

Skills

Client rapport building

Clear communication

Adaptability to change

Job description

Position Description

ADP is hiring a Payroll Specialist

• Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Payroll Specialist, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

You will join a high-performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. The nature of your work will not change — your #1 goal is to help clients. However, the questions and solutions will vary each day, keeping things interesting. Our top-ranked training will help set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven environment. You should be eager to learn and adapt well to change. You should have a way with clients that builds rapport, establishes trust, and demonstrates professionalism. Your communication style, both over the phone and in writing, should be clear and easy to understand, leading to high client satisfaction scores. Pace should not scare you. We also foster a fun and inclusive culture where you can build lasting friendships and a rewarding career.

A little about ADP : We are a global leader in human resources technology, offering AI and machine learning-enhanced payroll, tax, human resources, benefits, and more. Our people make all the difference in cultivating an inclusive, innovative culture that values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Recognized as one of the best places to work, we have received accolades such as Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.