Payroll Implementation Consultant

Manulife; Toronto; On-site; CAD 59,000 - 100,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Payroll Implementation Consultant to manage payroll solutions for clients. The successful candidate will ensure smooth transitions, provide expert guidance on payroll changes, and build robust relationships with clients and vendors. Applicants should have experience with benefits administration and project management, alongside solid analytical skills. This hybrid role offers competitive salary and benefits in a supportive environment.

Benefits

Health benefits

Flexible work environment

Retirement savings options

Qualifications

• Previous experience administrating benefits or implementing payroll for medium to large organizations.
• Possess formal training or equivalent work experience in project management.
• Strong capability to identify and resolve issues related to system investigations.

Responsibilities

• Oversee and coordinate payroll changes and implementations tailored to client needs.
• Gather detailed requirements from stakeholders and provide expert guidance.
• Build and maintain strong relationships with clients and payroll vendors.

Skills

Client relationship management

Analytical skills

Adaptability

Project management

Technical expertise

Bilingualism

Education

Formal project management training or equivalent experience

Experience in benefits administration

Tools

Office 365

SQL

Jira

Confluence

Job description

Plan Sponsor Administration

Plan Sponsor Administration is looking for a Payroll Implementation Consultant to join our AdminAdvantage Administration team. The payroll team implements customized payroll solutions for a variety of clients. The Payroll Implementation Consultant is responsible for overseeing client‑specific payroll needs and implementations, ensuring seamless transitions, and providing expert technical guidance on payroll‑related changes while building strong relationships with clients and vendors.

Overview

The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast‑paced and changing environment.

The AdminAdvantage PAD and Payroll Team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast‑paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

Position Responsibilities

• Manage Payroll Changes/Implementations: Client‑facing role to oversee and coordinate payroll changes and implementations tailored to client needs, ensuring smooth transitions and minimal disruptions.
• Subject Matter Expert: Gather detailed requirements from stakeholders, including a diverse portfolio of clients, analyze the impact on current and future states, provide expert guidance on payroll‑related changes and verify the integrity of files from early development through to post production.
• Client and Vendor Relationships: Build and maintain strong relationships with clients and payroll vendors, establish clear payroll processes, create requirements documentation, and consult on file quality.
• Translate Client Needs: Convert client requests into clear, actionable technical requirements supporting both internal user‑acceptance as well as client testing and implementation.
• Project Meetings: Actively participate in internal and external payroll project team meetings. Contribute insights to ensure alignment with project goals while advocating for client experience.
• Testing: Support and participate in payroll testing to ensure compliance with guidelines and accurate delivery of client payroll requirements.

Required Qualifications

• Industry Knowledge: Previous experience administrating benefits or implementing payroll for medium to large organizations.
• Project Management Experience: Possess formal training or equivalent work experience in project management, business analysis and methodologies (such as Lean Six Sigma) to manage projects efficiently.
• Analytical Skills: Strong capability to identify and resolve root cause issues related to system investigations, data flows, and information management.
• Customer Management: Proven experience in managing customer relationships, setting clear expectations, and guiding clients through the project lifecycle with a focus on satisfaction and success.
• Quick Learner: Ability to quickly grasp new ideas, concepts, technologies, and tools, demonstrating strong analytical and problem‑solving skills, and proficient use of Office 365.
• Adaptability: Exhibit resilience and adaptability to change, with the ability to guide others through transitions while remaining accountable and solution oriented.

Preferred Qualifications

• Group Benefits/AdminAdvantage Knowledge: In‑depth knowledge of group benefits and AdminAdvantage is an asset, enhancing the ability to manage payroll‑related benefits.
• Stakeholder Collaboration: Proven ability to collaborate and negotiate with diverse global stakeholders who have competing priorities, maintaining composure and performing effectively during challenging interactions.
• Technical Expertise: Expertise in using tools like Office Suite (specifically Excel, Teams), SQL, Jira, and Confluence to manage data, track project progress, and collaborate with team members efficiently.
• Bilingualism: Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Montreal, Quebec

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$59,700.00 CAD - $99,500.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Benefits

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.