Payment Dispatch Officer

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent financial institution is looking for a Contract Payment Specialist in Toronto, Ontario. This role involves processing high-risk wire transactions and ensuring compliance with risk management protocols. Candidates should possess knowledge of SWIFT payments and strong organizational skills. The position requires teamwork and a commitment to excellence. This is a full-time contract offering various rewards, including competitive compensation and opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program

Coaching and development opportunities

Flexible work/life balance options

Qualifications

• Knowledge including SWIFT Payments and Messages.
• Strong commitment to teamwork and cooperation.
• Ability to work in a deadline driven shift environment.

Responsibilities

• Effectively collaborate with all parties when a FAX Contingency is invoked.
• Responsible for processing various payment exception processes.
• Ensure Pension file is uploaded to GRADS.

Skills

Knowledge including SWIFT Payments and Messages

Knowledge of wire Payments

Strong commitment to teamwork and cooperation

Strong organizational and decision-making skills

Ability to work in a deadline driven shift environment

Job description

Job Description

Reporting to the Senior Manager, Payments Processing, this position is responsible for the fulfillment of all day-to-day activities relating to timely and accurate processing of ‘unique’ high risk wire/payments. The incumbent will have global accountability relative to specific payment processing conducted on behalf of RBFG (Royal Bank Financial Group) via the following channels EDI Report, Pension Payments, Swift Invoices and Foreign Exchange Payments. Additionally, responsibilities include accountability for extreme high-risk processes associated with manual wire payments processing. This position will be tasked with ensuring a strong degree of risk management and oversight is entrenched for all unique processing with a goal to minimize risk and maximize efficiency and effectiveness.

Please note this is a contract position.

What will you do?

• Effectively collaborate with all parties when a FAX Contingency is invoked as it relates to Manual Payments
• Cancels payments and advises clients when unable to process payment due to incomplete information, carrying out all critical responsibilities related to all manual payments
• Responsible for processing of various payment exception processes to support client requirements.
• Contacts account managers for approvals where branch limit is exceeded
• Responsible for Foreign Exchange transactions/conversions and prepares manual entries as required. Ensuring all conversions are appended on the payments are completed and formatted properly
• Responds to inquiries from different partners relating to transactions posted to LYNX internal accounts and GL’s with follow up and escalating to appropriate service partners.
• Ensure Pension file is uploaded to GRADS and prepares and processes returned and rejected payment orders in accordance with established procedures and deadlines.
• Handling of appropriate Broken-Out messages, comparing ICN reference #’s to Broken-Out report

What do you need to succeed?

Must have:

• Knowledge including SWIFT Payments and Messages, LYNX, EFT/RBC Express, BESS, FED; CHIPS, SP&S (Swift Payments and Statement), RFX
• Knowledge of wire Payments with strong desire to learn
• Strong commitment to teamwork and cooperation
• Strong organizational and decision-making skills with sense of urgency
• Ability to work in a deadline driven shift environment with flexibility to work occasional overtime and public holidays

Nice-to-have:

• Previous experience working in financial institution.
• Experience with service platform tools.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Automated Clearing House, Customer Service Management, Decision Making, Electronic Banking Products, Financial Services Applications, Process Management, Resource Coordination, Securities Laws, System Applications, Treasury Management

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2026-02-09

Application Deadline: 2026-02-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.