Patient Support Manager and Digital Experience & Product Lead

Novo Nordisk; Mississauga; On-site; CAD 116,000 - 167,000; Full time

Job summary

A leading global healthcare company in Canada is seeking a Patient Support Manager for Digital Experience & Product Lead. This role involves leading the digital transformation of patient support, designing intuitive experiences while ensuring compliance with healthcare regulations. The ideal candidate has over five years of experience in UX, product design, or digital product management, and a strong ability to collaborate with diverse teams. This position offers a competitive salary and a significant impact on patients’ lives.

Benefits

Continuous learning

Career development

Competitive benefits

Qualifications

• 5+ years in UX, product design, service design, or digital product management.
• Experience in designing in a high-regulation environment.
• Hands-on analytics experience to drive product improvement.

Responsibilities

• Lead the design of digital patient support experiences from enrollment to tools.
• Build patient-first digital experiences across multiple platforms.
• Work with cross-functional teams to deliver compliant digital solutions.

Skills

UX design

Product management

User-centered design

Analytics tools

Collaboration

Tools

Google Analytics

Job description

Overview

Patient Support Manager - Digital Experience & Product Lead

Are you passionate about creating digital experiences that are effortless, intuitive, and engaging? Do you believe accessing healthcare support should be as smooth and user‑friendly as the best digital experiences people rely on every day? If you’re a product designer, UX/UI specialist, or digital innovator who thrives on solving real user problems, we invite you to lead the digital transformation of our patient support experience at Novo Nordisk Canada.

Responsibilities

• Design and own the patient journey: Lead the end-to-end design of digital patient support experiences – from online enrolment to self-service tools and beyond. Map every touchpoint, remove friction, and make every interaction simple, accessible, and empowering.
• Champion user-centered design: Build patient-first digital experiences – across web, messaging, and other digital touchpoints – that match the clarity and ease of leading consumer brands.
• Make the system work end-to-end: Align front-end journeys with back-end platforms (e.g. CRM and supporting systems) to enable accurate data capture and information flow.
• Build like a product owner: Partner with Marketing, Legal, Compliance, and external technology partners to deliver solutions that are robust, scalable, and compliant – but never at the expense of user experience.
• Leverage data for delight: Use analytics, user feedback, and behavioural insights to continuously improve adoption, engagement, and satisfaction.
• Design for a high-regulation environment: Build digital experiences that meet strict requirements around patient safety, privacy, and responsible communication, ensuring compliance without compromising usability.

Qualifications

• 5+ years in UX, product design, service design, or digital product management, with a strong track record delivering polished, high-quality digital experiences.
• Experience setting vision or contributing to digital product strategy is an asset.
• Proven ability to work across functions (e.g. Marketing, Data, Legal, Compliance, etc.) and with external technology partners to bring digital solutions to life.
• Comfort designing in a regulated healthcare environment – balancing user needs with requirements around privacy, approved messaging, and accuracy (prior pharma experience not required).
• Hands-on experience using analytics tools (e.g. Google Analytics) and behavioural insights to drive adoption, engagement, and continuous improvement.
• Experience in healthcare or pharma is an asset, but not required. We value fresh perspectives from consumer tech, e-commerce, fintech, travel, or other consumer sectors building modern digital experiences.

About the Department

You’ll join the Cardiometabolic Marketing - Patient Support team, committed to transforming patient support in Canada. Our mission is to remove barriers and create seamless, patient-centered experiences that improve health outcomes. Every initiative you lead will have a direct and meaningful impact on patients’ lives.

We’re on a journey to strengthen our digital capabilities and advance innovative solutions that simplify access, enhance engagement, and leverage data and technology to deliver exceptional support. Collaboration is at the heart of what we do – you’ll work closely with cross-functional partners in a dynamic, fast-paced environment where ideas are valued and progress is encouraged. Join us in making a tangible difference for patients across Canada.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

What we offer

At Novo Nordisk, you’ll join a global healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and career stage.

Salary: For this role the Annual Base Salary ranges from $116,680–$166,680

The placement in the salary range will be assessed during the recruitment process based on your skills, competencies, knowledge and relevant experience match the position requirements.

Incentives: Based on the role’s level and other factors, the salary package may include short-term (STI) and/or long-term (LTI) incentives.

Benefits: The eligibility for specific benefits may vary based on the job and location.

Learn more about our Reward Philosophy. Learn more at Novo Nordisk's site and social channels.

This job posting is not for an existing vacancy.

More information

For more information, visit NovoNordisk.com, Facebook, Instagram, X, LinkedIn and YouTube. To complete your application, click on "Apply now", attach your CV and follow the instructions.

Deadline

Please apply before February 13, 2026.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we’re not chasing quick fixes – we’re creating lasting change for long-term health. For over 100 years, we’ve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what’s possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we’re making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.