Patient Engagement Therapeutic Area Expert

Healthcare Businesswomen’s Association; Dublin; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A healthcare organization is looking for a Patient Engagement Therapeutic Area Expert to support Patient Engagement plans and drive quality deliverables. The role involves project management expertise, understanding drug development, and the execution of key tasks in a dynamic environment. With flexible hybrid and remote options, the candidate will contribute to essential documentation and collaborate on various internal projects. Strong English communication skills are necessary for this position.

Qualifications

• Project management expertise is required.
• Clear understanding of drug development is essential.
• Operations management and execution experience is needed.

Responsibilities

• Contribute to the creation and revision of Patient Engagement documents.
• Provide functional quality support to internal projects.
• Report technical complaints related to products within 24 hours.
• Distribute marketing samples where applicable.

Skills

Accountability

Customer Experience

Customer Service

Personal Development

Pharmaceutics

Product Placement

Regulatory Compliance

Sales

Software Release

Job description

Job Description Summary

The Patient Engagement Therapeutic Area Expert contributes to the implementation of Patient Engagement plans to facilitate Novartis business and provides advice on impact and opportunities and ensures quality deliverables.

Job Description

Office Location: London (The Westworks), United Kingdom or Dublin, Ireland. #LI-Hybrid Hybrid (12 days per month on‑site if living within 50 miles of our London office) #LI-Remote Remote (if living beyond 50 miles of our London office)

Key responsibilities but not limited to:

• Contribute to the creation, revision and publishing of Patient Engagement documents / policies / governance, engagement toolkits, training materials.
• Provide functional quality support to internal projects / programs (e. g. at country and/or regional level)
• Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)

Key performance indicators:

• Quality of documents prepared (presentations etc.)
• Seamless functioning of key processes
• High‑quality delivery of individual contribution within projects
• Timeliness, reliability and quality of managed tasks

Essential criteria:

• Project management expertise
• Clear understanding of drug development
• Operations management and execution

Languages:

• English (written and oral)

Skills Desired

Accountability, Customer Experience, Customer Service, Personal Development, Pharmaceutics, Product Placement, Regulatory Compliance, Sales, Software Release