Patient Care Assistant - Niagara Branch, Relief "A"

Ontario Health atHome; Golden Horseshoe; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare service provider in Ontario is seeking a Patient Care Assistant for its Niagara Branch. The candidate will support Care Coordinators with administrative tasks, manage patient records, and ensure effective service delivery. Ideal applicants should have a minimum of a Grade 12 diploma and two years of related experience. This is a relief position with variable hours and shifts.

Benefits

Attractive compensation packages

Valuable development opportunities

Defined benefit pension plan

Qualifications

• Grade 12 diploma or higher.
• 2 or more years of related office experience.
• Accurate keyboarding/data-entry skills.
• Proficient with MS Word, Excel, and databases.
• Excellent organizational skills with minimal supervision.
• Ability to multi-task and meet service goals.
• Exceptional interpersonal skills.
• Excellent oral and written communication skills.
• Flexibility for various shifts.
• Ability to provide a criminal background check.

Responsibilities

• Provide administrative support to Care Coordinators.
• Process new referrals and manage patient records.
• Maintain a high volume of patient data in the electronic database.
• Answer telephone inquiries from patients and families.
• Provide back-up support to other positions.

Job description

Patient Care Assistant - Niagara Branch, Relief A

Projected start date: November 3, 2025 with 6 weeks' mandatory full-time orientation.

You will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your health care administrative support experience, you will play a key role in providing connected, accessible, patient-centred care and be supported by a collaborative team that includes health care and other professionals. Your mission is to help our patients be healthier at home, while benefiting from professional growth, personal wellness and work-life balance.

You will be considered for all branches of interest within HNHB; please apply to one branch location.

Responsibilities

• Provide administrative support services to Care Coordinators
• Process new referrals and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

Qualifications

• A Grade 12 diploma (minimum)
• 2 or more years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from diverse backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends
• Ability to provide a criminal background check

Edge / Preferred qualifications

• A college diploma in health or social services, or business/office administration
• Familiarity with medical terminology and office procedures
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

Job Details

• Type: Relief A
• Length of Term: N/A - ongoing
• Wage: OPSEU - C: $29.39 - $31.49 per hour

Availability Requirements

There is no guarantee of hours; Relief A employees must be available as follows. A shift commences on or after 8:30 a.m. and ends by 9:00 p.m. A week is Sunday to Saturday. Relief staff must be available 8:30 a.m.–9:00 p.m. on minimum availability days. Extra hours are offered first to Relief A employees within the branch up to 35 hours per week. Availability:

• Must be available to work 5 out of 7 shifts (8:30 a.m. – 9:00 p.m.), including one Monday or Friday per week
• Weekend availability will be on a four-week rotation (1 weekend every four weeks) with 14 days’ written notice to schedule team
• Up to 4 weeks of unavailability per year (limited to 2 weeks during peak periods)
• Available for at least six paid holidays per fiscal year
• Must be reachable by text message until 9:00 a.m. on days available for work

Peak periods include: Spring (March Break period), Summer (late June to early September), Winter (Dec 15 through Jan 5).

What we offer

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a defined benefit pension plan

Who are we?

Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centered care.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We welcome applications from all qualified applicants. Accommodations for persons with disabilities are available upon request during recruitment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.