Patient Care Assistant - Brant Relief "A"

Ontario Health atHome; Brantford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Ontario is seeking a Patient Care Assistant to provide vital administrative support to ensure patients receive effective customer service. Candidates should have a Grade 12 diploma and 2 years of related experience. This role requires excellent organizational and interpersonal skills, with availability for flexible shifts. Comprehensive compensation packages and benefits are offered.

Benefits

Comprehensive compensation packages

Development opportunities

Defined benefit pension plan

Qualifications

• 2 or more years' related office experience.
• Ability to provide a criminal background check.
• Flexibility to work a schedule including days, evenings, and weekends.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals and equipment orders.
• Manage confidential patient records.

Skills

Organizational skills

Data-entry skills

Multi-tasking abilities

Interpersonal skills

Communication skills

Education

Grade 12 diploma

Tools

MS Word

Excel

Job description

Overview

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Patient Care Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your health care administrative support experience, you will have the opportunity to play a key role in providing connected, accessible, patient-centred care, and be supported by a collaborative team that includes over 9,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

Projected start date: November 3, 2025 with 6 weeks\' mandatory full-time orientation.

You will be considered for all branches of interest within HNHB; however we ask that you only apply to one branch location.

Responsibilities

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have

• A Grade 12 diploma (minimum)
• 2 or more years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• Ability to provide a criminal background check

Edge (preferred qualifications)

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

Availability requirements

Please read: There is no guarantee of hours in this position. As per the Collective Agreement, Relief A employees must be available as follows:

• Relief staff must be available to work 5 out of 7 shifts (8:30am – 9:00pm), including one Monday or Friday per week
• Weekend availability will be assigned on a four-week rotation (1 weekend every four weeks). Relief employees may switch their assigned weekend availability with other relief staff by providing a minimum of 14 days’ written notice to the scheduling team
• Relief staff may provide up to 4 weeks of unavailability per year (limited to 2 weeks during peak periods as defined)
• Relief staff must be available for at least six paid holidays in each fiscal year including Christmas Day or New Year\'s Day
• Relief staff must be available to be contacted by text message until 9:00 a.m. on any day for which they have submitted availability
• Availability templates must be completed and submitted according to the schedule deadlines

"Peak periods" include: Spring (March Break and the week prior), Summer (late June to early September), Winter (Dec 15 through Jan 5).

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world-class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.