Patient Care Advisor

HTC (High Tech Computer) Corporation; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare provider in Hamilton is seeking a Patient Care Advisor to enhance patient satisfaction and present treatment options in a LASIK clinic. This part-time position offers a supportive environment and numerous benefits, including free LASIK surgery and flexible scheduling. Ideal candidates are organized, motivated, and possess strong customer service skills.

Benefits

Bonus

Free LASIK surgery

3 weeks of vacation

Group insurance

RRSP match

Qualifications

• Interest in the medical field and customer service.
• Experience in relevant industries such as retail or banking is a plus.
• Ability to travel for training.

Responsibilities

• Present treatment options to potential patients.
• Provide accurate information regarding surgery and pricing.
• Enhance patient satisfaction through personalized consultations.

Skills

Customer service experience

Communication skills

Organizational skills

Tools

Outlook

Word

Excel

EMR systems

Job description

PATIENT CARE ADVISOR / CLINICAL COUNSELOR | Hamilton

Ideal for candidates seeking long-term stability, this role is not intended as a temporary or interim position

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You are eligible to receive a bonus.
• You have a permanent part-time position (25-32 hrs/week).
• You benefit from afree LASIK surgery,3 weeks of vacation,3 sick days&1 wellness day.
• You benefit fromgroup insurance,telemedicine&RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You present treatment options to prospective patients.
• You provide accurate information to patients regarding surgery, pricing, and scheduling.
• You manage and address patient questions accurately, concisely, and in a timely manner.
• You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
• You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.

A clear view of your assets

• You have an interest in the medical field and have a passion for delivering excellent customer service.
• You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
• Your experience as an account manager or sales representative is considered an asset.
• You have the desire to succeed while helping customers achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
• You find it easy to connect with others and quickly build trust.
• Required: You can travel for training to other clinics in the GTA region.
• Schedule: You have flexible availability on Mondays (10:00 AM – 7:00 PM) and Tuesday through Saturday (8:00 AM – 4:30 PM).

From our point of view

Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.